Customer Service Projects Lead
No longer listedThis position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Projects Lead based in Brazil.
This role offers the opportunity to lead digital transformation initiatives that improve customer service operations and global business processes.
You will drive the deployment, adoption, and continuous improvement of technology solutions that enhance efficiency and customer experience.
The position combines project management, process optimization, data analysis, and cross-functional collaboration.
You will work closely with teams across customer service, finance, supply chain, commercial, and IT to deliver measurable improvements.
Your impact will come from enabling smarter workflows, improving tool adoption, and supporting large-scale operational transformation.
This is an ideal opportunity for a strategic and hands-on professional who enjoys solving complex challenges in a global environment.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Projects Lead based in Brazil.
This role offers the opportunity to lead digital transformation initiatives that improve customer service operations and global business processes.
You will drive the deployment, adoption, and continuous improvement of technology solutions that enhance efficiency and customer experience.
The position combines project management, process optimization, data analysis, and cross-functional collaboration.
You will work closely with teams across customer service, finance, supply chain, commercial, and IT to deliver measurable improvements.
Your impact will come from enabling smarter workflows, improving tool adoption, and supporting large-scale operational transformation.
This is an ideal opportunity for a strategic and hands-on professional who enjoys solving complex challenges in a global environment.
Accountabilities:
- Lead regional and global initiatives focused on technology deployment, process improvement, standardization, and operational efficiency.
- Manage end-to-end projects from initial diagnosis through execution, including scope definition, planning, progress tracking, adoption management, and delivery of results.
- Support initiatives aimed at improving billing quality, reducing disputes, and enhancing operational processes through technology solutions.
- Coordinate with Customer Service, Finance, Accounts Receivable, Commercial, Supply Chain, and IT teams to ensure alignment and successful execution.
- Drive adoption and continuous improvement of digital platforms and tools used to improve workflows and customer experience.
- Analyze complex datasets, develop dashboards and KPIs, and create executive-level reports with actionable recommendations.
- Identify opportunities to simplify processes, improve standardization, and increase the value generated by digital tools.
- Contribute to global transformation programs by adapting solutions to evolving business priorities and organizational needs.
- Present insights, progress updates, and recommendations to senior stakeholders.
- Bachelor’s degree in Business, Finance, Engineering, or a related field; a master’s degree is a plus.
- 5+ years of experience in Order-to-Cash, Customer Service Operations, Finance, Process Improvement, or related areas.
- Proven experience leading technology deployment, adoption, optimization, and transformation initiatives.
- Strong analytical skills with the ability to translate data into practical business solutions.
- Experience collaborating with international and cross-functional teams.
- Strong project management, problem-solving, and structured thinking skills.
- Ability to work independently with ownership and accountability for project outcomes.
- Confidence in influencing stakeholders and presenting recommendations to leadership.
- Excellent communication and presentation skills.
- Ability to manage multiple priorities in a complex global environment.
- Advanced knowledge of Excel and PowerPoint.
- Experience with SAP, Salesforce, or similar ERP/CRM systems.
- Familiarity with automation, AI, and digital tools that improve operational efficiency and customer experience is a strong advantage.
- Fluent English is mandatory; Spanish is considered a plus.
- Fully remote work model.
- Opportunity to work on global transformation initiatives with international teams.
- Professional growth opportunities in a technology-driven environment.
- Exposure to innovative digital tools and operational improvement projects.
- Collaborative culture focused on autonomy, innovation, and continuous learning.
- Competitive compensation package.
- Comprehensive benefits package, including healthcare coverage and other employee support programs.
- Opportunity to contribute to projects that improve customer experience and operational performance.
The role is responsible for leading technology-driven improvement initiatives across customer service and order-to-cash operations. The position requires strong project leadership, stakeholder management, and analytical capabilities to ensure successful implementation, adoption, and optimization of digital solutions.
Requirements:
The ideal candidate has experience in operational transformation, technology adoption, and cross-functional project management within global environments. Strong analytical skills, business understanding, and communication abilities are essential for success in this role.