Key responsibilities
Core functional responsibilities and expectations include (but are not limited to):
- Client service & ownership
- Partner closely with the Client Service / Middle Office team to understand client needs and trade issues.
- Provide timely, accurate follow-up and maintain proactive communication to manage expectations.
- Take end-to-end ownership of exceptions through resolution, ensuring a strong client experience and accountability.
- Fail / unmatched trade management
- Monitor and manage unmatched and failing trades, driving resolution within agreed timelines.
- Investigate breaks by identifying root causes, recurring patterns and upstream/downstream process gaps.
- Cross-functional coordination
- Serve as a liaison across Middle Office, Settlements, Technology and Senior Management to ensure the best outcome for the client, team, and firm.
- Escalate complex issues appropriately, providing clear context, impacts, and proposed next steps.
- Risk, controls & operational discipline
- Identify, assess, and control operational risk to prevent losses and avoid potential reputational impact.
- Follow all established policies, procedures, controls and governance requirements; ensure proper documentation and audit-ready practices.
- Process improvement
- Identify opportunities to improve the client experience by standardizing, professionalizing and automating daily processes where feasible.
- Contribute to continuous improvement initiatives, including better tracking, reporting and exception-management routines.
- Time management & execution
- Prioritize daily workload to maximize productivity, ensuring critical items are handled first.
- Work independently with appropriate supervision and demonstrate sound judgment under time pressure.
Required qualifications (must-have)
- Excellent written and verbal communication skills.
- Strong client focus with a demonstrated desire to exceed expectations.
- Proven ability to manage competing priorities, multitask, and deliver under deadlines.
- A relentless and versatile learning mindset with the ability to quickly assimilate new industry, product, company, and technical knowledge.
- Strong organizational skills and consistent professional presence; adaptable to evolving needs.
- Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
- Ability to work with independence, intelligence and as a team player.
- Bachelor’s degree completed or in progress (preferred).
Wellbeing, benefits & culture (examples of initiatives)
Your wellbeing is very important to us. Below are examples of ongoing initiatives:
- Generous vacation and exam leave, plus Paternity/Secondary Caregiver Leave (16 weeks) usable within the first year of the child’s life
- Support for parents and caregivers (Family Network, lactation room on premises, paid day care for children up to 6 years old)
- Medical coverage for you and your family, including domestic partners
- Employee Assistance Program (confidential psychological, financial, and legal support)
- Wellness programs (e.g., yoga, stretching, mindfulness classes on premises)
- Language classes, customized trainings, and benefits based on performance
- Mentorship programs, networking, and internal mobility opportunities
- Employee discounts platform in Buenos Aires
- On-site changing rooms
- Additional benefits will be shared during the process