Methods are recruiting for a Front of House Coordinator to join us in our Headquarter London Office. We are looking for immediately available candidates.
Reporting to Office Manager
Working hours: 40 hrs + 1-hour lunch break each day:
· Monday to Wednesday and Friday, 9:00am–6:00pm (including lunch break)
· Thursday, 10:00am–7:00pm (including lunch break)
About Methods:
Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to help safeguard public-facing services and apply digital thinking to make sure the future of our public services is centred around our citizens.
At Methods we believe in working with a human touch which sets us apart from other consultancies, system integrators and software houses. We do not focus solely on profits or targets; we have a customer-centric value system and focus on doing what is right for our clients.
We passionately support our clients in the success of their projects and work collaboratively in teams to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.
Description:
As Front of House Coordinator, you will be the face of the company to guests while supporting seamless operations throughout the office. You will be a resourceful team member, managing guest experience from the first point of contact and contribute to our strong organisational brand.
This is an exciting opportunity for a driven Administrator or Receptionist looking for their first or second position in the corporate world and a strong footing for a career in Administration with exposure to Facilities Management and Compliance.
We seek an autonomous and hospitable individual who thrives when thinking on their feet in a fast-paced environment. We offer job-specific training which will give strong value to your career development. We offer continuous learning and development opportunities and the opportunity to gain experience and build the scope of your role.
Accountability:
· To cover a wider time range at the reception to meet security standards by controlling and tracking visits. Providing absence cover for the Office Manager during annual leave and lunchtime.
· Raising purchase orders relating to the day-to-day activities of the company and tracking these using Salesforce
· Creating colleague travel/accommodation accounts
· Assist with the organisation and running of company events as required.
· Set up meeting rooms & ensure each meeting room is tidy and clean at any time.
· Managing catering orders and purchase request
· Ensuring all calls are answered promptly and professionally.
· Facilitating office tours and induction for new colleagues
· Act as a fire marshal and first aider following training.
· Ensuring any deliveries are received and stored accordingly.
· Coffee machine maintenance and refill
Responsibilities:
Front of house:
· Act as a receptionist for all visitors.
· Welcoming guests and clients in a professional and friendly manner
· Act as point of contact for office-related queries and provide day-to-day support to staff and stakeholders.
· Ensure proactive management of workspaces to ensure they remain functional, tidy, and ready for use.
· Proactively managing stock/stationary supplies
· Managing shared inboxes effectively
· Creating and issuing visitor and colleague badges as required
Training received:
· Salesforce CRM
· Health and safety, fire, first-aid
· Other training will be provided as required.
Requirements
Experience:
· Graduate level education
Skills:
· Good interpersonal and communication skills, both spoken and written.
· Strong Microsoft Office skills, including Word and Excel
· Good general technology skills
· Drive and enthusiasm with a positive attitude and attention to details.
· Strong organisational skills with the ability to prioritise tasks effectively.
· Professional and confident approach when dealing with visitors, colleagues, and stakeholders.
This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of this will be discussed with you at interview.
Benefits
Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.
By joining us you can expect:
- Autonomy to develop and grow your skills and experience.
- Be part of exciting project work that is making a difference in society.
- Strong, inspiring and thought-provoking leadership.
- A supportive and collaborative environment.
As well as this, we offer:
- Wellness 24/7 Confidential employee assistance programme.
- Social – Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes.
- Time off 25 days a year.
- Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution.
- Life Assurance of 4 times base salary.
- Private Medical Insurance which is non-contributory (spouse and dependants included).
- Worldwide Travel Insurance which is non-contributory (spouse and dependants included).