Reservation Coordinator - Waldorf Astoria Washington DC
Forge your legacy by joining this Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as a Group Reservation Coordinator!
The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC – reclaiming its position as one of Washington, D.C.’s preeminent addresses where all are welcome. With 263 rooms, 38,000 square feet of event space, and 2 restaurants plus 3 bars, this is the new home for Washington, D.C.’s most consequential events, groundbreaking meetings, and unforgettable experiences.
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Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Group Reservation Coordinator, you’re not just supporting the hotel’s group booking process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Process group reservations: Coordinate group booking details, including rooming lists, suites, event resumes, and billing requirements.
- Ensure seamless communication: Act as a liaison to verify and relay reservation information between internal and external stakeholders, including meeting planners, housing bureaus, convention teams, and the front office
- Provide exceptional customer service: Respond promptly and professionally to inquiries from clients, guests, and team members
- Support special projects: Assist with coordinating departmental initiatives or ad-hoc assignments
- Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
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