Manager of Client Success

Skip To Job Description Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications. Manager of Client Success Austin, TX Full Time Client Success Manager/Supervisor Share Who We Are:Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food.  It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something and Fooda was born.Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 60 cities with over 120 million meals served and continue to grow rapidly.Powered by technology and a network of 1500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more.  At Fooda, we believe a workplace food program should be something employees love and look forward to every day.Position Overview:The Manager of Client Success performs a critical oversight function for all Fooda operations in the Austin market, one of Fooda’s largest markets. In addition to running the day-to-day operations, the core responsibility is to provide leadership and support for the team in Austin. The North Star for this role – and for leading this team – is delivering an exceptional day-to-day experience for our clients and their employees. You’ll achieve this by establishing a standard of operational excellence for our portfolio of clients and the network of local restaurant partners that serve them. This role reports to the Regional Vice President of Sales and Operations. Hybrid in office.Who We Are Looking For:You have the interpersonal skills to help coach and manage Fooda teammates in all operations of Austin as well effectively communicate up to Fooda leadershipYou have the ability to analyze and report performance of all product offerings against company goals and initiativesYou have effective project management skills, with success stories demonstrating your ability to complete initiatives from start to finishYou are extremely organized, and detail orientated, with proven capabilities to prioritize and multitaskYou have a willingness to speak up and have your own voice while acknowledging customer needsYou enjoy getting your hands dirty and prefer tackling problems from the ground upYou are known for your positive outlook and leading by exampleWhat You Will Be Doing: Manage, coach and support teams across all product offerings as they lead day-to-day operations. Hold teammates accountable for the ownership of client relationships and restaurant performanceManage, teach, and coach multiple operations teammates ensuring best practices for Fooda are being executedHold responsibility and lead processes aligning to recruiting, training and retention of employeesIdentify operational challenges aligning to client needs and requests. Serve as a leader to create and execute different strategies or processesCollaborate with the market leadership and the sales teams with retention initiatives for all marketsLead quarterly business reviews with key stakeholdersRole will require ~30% local travel within Austin. What We’ll Hook You Up With:Competitive market salary and stock options based on experienceComprehensive health, dental and vision insurance plans401k retirement plan with company matchPaid maternity and parental leave benefitsFlexible spending accountsCompany-issued laptopDaily subsidized lunch program (ours!) and frequent tastings from new restaurant partners in the office!A fulfilling, challenging adventure of a work...