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Overview
At eBay, we protect intellectual property rights while helping buyers and sellers participate in a trusted global marketplace. We work to keep the marketplace safe, fair, and easy to use for customers, sellers, rights owners, and partners.
The Senior Manager, Intellectual Property Policy Operations Lead will set the direction for eBay’s global IP policy operations, including copyright, trademark, design rights, brand protection, rights owner reporting, repeat infringement risk enforcement quality and support our Verified Rights Owner (VeRO) program. This leader will manage a team of Policy Managers and Policy Specialists who turn IP risk, legal requirements, marketplace trends, and customer needs into clear policies, practical enforcement standards, and measurable results.
We are looking for a leader who can make good decisions in complex situations, explain policy choices clearly, and help teams move from issue identification to action. This role works closely with Legal, Product, Engineering, Customer Service, Analytics, and Operations to make sure our IP policies are clear, scalable, measurable, and ready to support modern enforcement tools. This is an opportunity to lead a high-impact policy area at the center of marketplace trust!
What you will Accomplish
You will lead eBay’s global IP policy operations strategy and guide the team responsible for policy intent, risk assessment, enforcement planning, and ongoing improvement. You will help us identify emerging IP issues, rights owner concerns, regulatory changes, seller behavior patterns, enforcement gaps, appeal trends, and customer impact.
We will look to you to set priorities, clarify decisions, remove blockers, raise quality standards, and build consistent ways of documenting policies, requirements, controls, and decision frameworks.
You will help us make policies easier for sellers, rights owners, and internal teams to understand and apply.
You will use enforcement outcomes, appeal data, false positive and false negative signals, seller impact, rights owner reports, and operational results to improve how we work. You will share clear recommendations with senior leaders on IP risk, enforcement health, performance, and where we need to act next.
You will represent IP policy operations in governance forums, planning discussions, and major marketplace initiatives. We will rely on you to partner with Legal and Regulatory teams on changing obligations, litigation risk, and external expectations while balancing customer trust, seller fairness, rights owner protection, marketplace growth, and compliance.
What you bring
We are looking for someone with 10+ years of experience in intellectual property, trust and safety, ecommerce policy, platform governance, legal operations, risk, or compliance. You have led managers, senior individual contributors, policy experts, or domain specialists in a global environment.
You understand IP enforcement, including trademarks, copyright, counterfeit-adjacent risk, rights owner reporting, notice and takedown, repeat abuse, and seller remediation. You know how to turn complex legal, policy, operational, and data inputs into clear strategy, practical requirements, and action.
You communicate clearly with senior leaders and cross-functional partners. You use sound judgment, data, and customer impact to make decisions. You can influence without relying on authority, and you help teams align around what needs to happen next.
Requirements
Dedication to working our Hybrid Model with 3 days per week onsite at our Austin, TX office.
7+ years of experience in intellectual property compliance
Outstanding communication skills – oral and written, including ability to deliver compelling presentations to internal and external groups
Experience, preferably in ecommerce, in the areas of policy, program management and/or strategy development
Familiarity with AI tools and an AI-first approach, with a demonstrated ability to harness technology to improve insight, execution, and decision-making.
Analytic and strategy development skills including expert Excel (pivot tables, advance functions, statistics) and PowerPoint skills; Superior skills in SQL coding and database query (e.g., SQL) and understanding of data warehouse architecture are required
A willingness to challenge existing approaches and ability to drive positive culture changes
Practiced at solutions design with an ability to think holistically about the impact that any changes will have on both eBay’s buyers and sellers
Ability to build credibility with partners
Outstanding personal initiative, a “can-do” spirit
Education:
BS/BA degree in related field required; Masters or MBA degree preferred
Degrees in business or analytics preferred
Work experience in consulting, strategy development, or analytics preferred
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Additional Details
The base pay range for this position is expected in the range below:
$150,000 - $175,000Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Remote roles are not eligible for U.S. visa sponsorship.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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