This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Dental Network Support Associate IV based in the United States.
As a Dental Network Support Associate IV, you will play an essential role in strengthening provider relationships and supporting the performance of a nationwide dental network. Working in a fully remote environment, you will collaborate with providers and internal stakeholders to resolve issues, negotiate provider agreements, and contribute to key network initiatives. This role combines analytical thinking, customer service, and relationship management to ensure efficient operations and positive provider experiences. You'll have the opportunity to work across multiple systems while supporting strategic projects that help optimize network performance. Success in this position requires strong communication skills, attention to detail, and the ability to manage priorities in a fast-paced environment. If you enjoy solving complex challenges while making a meaningful impact on healthcare operations, this role offers an excellent opportunity for professional growth.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Dental Network Support Associate IV based in the United States.
As a Dental Network Support Associate IV, you will play an essential role in strengthening provider relationships and supporting the performance of a nationwide dental network. Working in a fully remote environment, you will collaborate with providers and internal stakeholders to resolve issues, negotiate provider agreements, and contribute to key network initiatives. This role combines analytical thinking, customer service, and relationship management to ensure efficient operations and positive provider experiences. You'll have the opportunity to work across multiple systems while supporting strategic projects that help optimize network performance. Success in this position requires strong communication skills, attention to detail, and the ability to manage priorities in a fast-paced environment. If you enjoy solving complex challenges while making a meaningful impact on healthcare operations, this role offers an excellent opportunity for professional growth.
Accountabilities
- Assess and analyze provider fee schedules to support network performance and business objectives.
- Negotiate mutually beneficial fee schedule adjustments with contracted dental providers using available data and established guidelines.
- Research, investigate, and resolve a variety of provider-related inquiries and operational issues.
- Build and maintain strong relationships with contracted providers while delivering exceptional customer service.
- Make every reasonable effort to retain providers within the dental network by addressing concerns and resolving termination requests.
- Collaborate with internal network teams on cross-functional initiatives and special projects.
- Ensure contractual obligations and procedural turnaround times are consistently met.
- Expand knowledge of network strategies, policies, and operational processes to support continuous improvement.
- Bachelor's degree or equivalent combination of education and relevant professional experience.
- Minimum of 3 years of experience within the dental insurance industry.
- Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
- Strong written and verbal communication skills with the ability to build productive relationships.
- Excellent analytical, decision-making, and problem-solving abilities.
- Proven ability to manage multiple priorities while meeting productivity and service expectations.
- Demonstrated initiative, intellectual curiosity, and commitment to improving processes.
- Self-motivated, collaborative, and customer-focused with a positive, results-oriented mindset.
- Ability to work remotely with occasional travel (up to 10%) for team meetings or project-related activities.
- Must be legally authorized to work in the United States without current or future employer sponsorship.
- Fully remote position based in the United States.
- Competitive annual salary ranging from $49,260 to $73,890, based on experience, skills, and qualifications.
- Eligibility for annual incentive or performance-based compensation, where applicable.
- Comprehensive healthcare and wellness benefits for eligible full-time employees.
- Flexible work environment that supports work-life balance.
- Career development opportunities, including skill-building and leadership programs.
- Collaborative and inclusive workplace with a strong focus on professional growth.
- Opportunities to participate in community engagement and philanthropic initiatives.