About the Role

What You'll Do

• Image, configure, and deploy laptops, desktops, and mobile devices for new hires using standardized imaging processes
• Maintain and update device images to reflect current software, security patches, and configuration standards
• Troubleshoot imaging failures and device provisioning issues

• Create and manage user accounts, groups, and licensing in Azure Active Directory (Entra ID)
• Configure conditional access, multi-factor authentication (MFA), and role-based access for new employees
• Manage device enrollment and compliance policies within Azure/Intune

• Enroll, configure, and manage Apple devices (Mac, iOS) through Jamf Pro
• Deploy software packages, profiles, and security policies via Jamf
• Monitor device compliance and resolve enrollment or policy conflicts

• Own the IT portion of the new hire onboarding checklist, from pre-boarding through first-week support
• Coordinate with HR, hiring managers, and facilities to ensure timely equipment readiness
• Track onboarding tickets and SLAs using the IT service management (ITSM) tool
• Identify bottlenecks and recommend process improvements to increase onboarding efficiency and consistency

• Execute offboarding procedures, including account deactivation, device retrieval, and data preservation
• Maintain accurate inventory records of IT assets throughout the employee lifecycle

• Maintain detailed, up-to-date documentation of onboarding/offboarding procedures, imaging configurations, and troubleshooting guides
• Ensure onboarding processes align with company security and compliance policies
• Support audits by providing accurate records of device and access provisioning

What You'll Bring

• 2–4 years of experience in IT support, onboarding, or endpoint management
• Hands-on experience with Azure (Active Directory/Entra ID, Intune, licensing management)
• Hands-on experience with Jamf Pro for Apple device management
• Experience with imaging tools and processes for Windows and/or macOS devices
• Strong attention to detail with a demonstrated ability to follow and improve structured processes
• Excellent organizational and time-management skills; able to manage multiple onboarding requests simultaneously
• Strong written and verbal communication skills for cross-functional coordination with HR and hiring managers
• Experience using an ITSM/ticketing platform (e.g., ServiceNow, Jira, Connectwise)

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, Jamf Certified Associate, CompTIA A+/Network+)
• Experience with scripting or automation (PowerShell, Bash) to streamline provisioning tasks
• Familiarity with MDM/UEM tools beyond Jamf (e.g., Microsoft Intune, Kandji)
• Experience in creating or maintaining onboarding process documentation or SOPs

What Makes You Successful Here

• Detail-Oriented — you consistently catch discrepancies in access, configuration, or documentation before they become issues
• Process-Driven — you follow established workflows precisely while spotting opportunities for standardization and improvement
• Technically Proficient — you're comfortable working across Azure, Jamf, and imaging tools in a fast-paced environment
• Collaborative — you work effectively with HR, IT Security, and business stakeholders to deliver seamless onboarding experience
• Reliable — you manage competing onboarding deadlines with minimal supervision

Physical & Work Requirements

• Ability to lift and transport IT equipment (up to 30 lbs)