System Service Representative - Columbus

Skip to content IBM < Back to search results System Service Representative - Columbus Columbus, Ohio, United States Administration & Technician Email X LinkedIn Apply now Introduction System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services.  Sound pretty important?  Absolutely!  You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation. Your role and responsibilities We are looking for an experienced candidate with strong server repair and troubleshooting experience. Prior data center experience is preferred. This position is for a data center server technician that will be servicing HP, DELL, Lenovo, SUN, and other x86 based server equipment in a dedicated account in Delaware Ohio. You will be working second shift during the hours of 5:00pm – 3:30am Wednesday through Saturday. An in-depth background verification/check is required by the client to be on-boarded and gain access to the facility. This will be cause for dismissal if not cleared by the customer background check process to work at the account. Required education High School Diploma/GED Preferred education Technical Diploma Required technical and professional expertise Ideal candidate will possess hardware and/or software support, commitment to Client Success, and the following skills:• Have experience in Customer Service & Customer Interaction• Have basic computer knowledge (e.g., knows what a hard drive, RAM, memory DIMM, IP address)• Can demonstrate mechanical aptitude, and given the appropriate tools follow instructions to perform a repair or replacement (e.g. follow the instructions of a hardware maintenance manual to successfully complete a repair/replacement)• Be comfortable using and working with various tools (e.g. laptop, screw driver, pry tool, needle nose pliers, wrench) to complete necessary installation, maintenance or repair tasks• Problem solving skills• Self-motivator and enjoys working in a Team environment Preferred technical and professional experience • Self driven and able to work alone without direct oversight.​​​​​​​• Good communication skills.​​​​​​​• Process orientated.• Technical School Degree/Diploma.• Prior experience in field repair of computer or mechanical equipment, preferred but not required. ABOUT BUSINESS UNIT IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio  designed for cognitive business and optimized for cloud computing. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.   Our IBMers are growth minded,...