Senior Technician (ICT Systems Operations and Maintenance)

Role responsibilities

The Senior Technician will deliver first call resolution and perform Level 1 support for incidents and request fulfillment. They will also install and maintain CIS assets and software, record actions in the ticket management system, and provide status updates to users.

Requirements

Candidates must have a minimum of 3 years of experience in installation, operation, and maintenance of computer systems, as well as system administration of Microsoft Windows 11. Good communication skills and experience with service desk management and ticketing systems are also essential.

Key skills

Installation, Operation, Maintenance, Computer Systems, Local Area Networks, System Administration, Microsoft Windows 11, COTS Equipment, Service Desk Management, Incident Processing, Problem Processing, Change Request Processing, Ticketing System, Communication Skills, Cyber Security, User Support

Keywords

ICT Systems Operations, Maintenance, Cyber Security, Command and Control Systems, Satellite Communications, Electronic Warfare, Information Management, CIS Assets, Service Desk, Incident Management, Problem Management, Change Management, Ticket Management System, Technical Assistance Center, User Support, Microsoft Windows 11, COTS Equipment