This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Product Researcher based in Canada.
This role sits at the intersection of product strategy, user understanding, and organizational design, shaping how financial products are built and improved for millions of users. You will lead high-impact generative and evaluative research across key product areas, uncovering deep user insights that directly influence roadmap decisions. Working in a highly cross-functional environment, you will partner closely with Product, Design, Engineering, Data, and Leadership teams to ensure decisions are grounded in strong evidence. Beyond delivering research, you will help define and scale research practices, tools, and systems across the organization. This is a strategic, hands-on role for someone who thrives in ambiguity and enjoys turning complex human behaviours into clear product direction. Your work will directly shape how teams prioritize problems, validate solutions, and measure success. You will also play a key role in embedding a stronger culture of customer-centric decision-making across the company.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Product Researcher based in Canada.
This role sits at the intersection of product strategy, user understanding, and organizational design, shaping how financial products are built and improved for millions of users. You will lead high-impact generative and evaluative research across key product areas, uncovering deep user insights that directly influence roadmap decisions. Working in a highly cross-functional environment, you will partner closely with Product, Design, Engineering, Data, and Leadership teams to ensure decisions are grounded in strong evidence. Beyond delivering research, you will help define and scale research practices, tools, and systems across the organization. This is a strategic, hands-on role for someone who thrives in ambiguity and enjoys turning complex human behaviours into clear product direction. Your work will directly shape how teams prioritize problems, validate solutions, and measure success. You will also play a key role in embedding a stronger culture of customer-centric decision-making across the company.
Accountabilities:
- Lead end-to-end product research initiatives across multiple domains, identifying the right problems to solve and uncovering meaningful user insights.
- Influence product strategy and roadmap decisions by translating user needs, behaviors, and friction points into actionable opportunities.
- Design and execute mixed-method research studies (interviews, usability testing, surveys, diary studies, journey mapping, etc.) with high rigor and speed.
- Synthesize complex qualitative and quantitative inputs into clear narratives, frameworks, and recommendations that drive decision-making.
- Partner cross-functionally with Product, Design, Engineering, Data, Marketing, and Leadership to embed research into daily decision-making.
- Build and scale research operations, including tooling, templates, participant recruitment systems, and knowledge-sharing practices.
- Coach and mentor cross-functional partners on research thinking, evidence quality, and user-centered product development.
- Explore and integrate responsible AI tools to improve research workflows, synthesis, and knowledge management.
- Extensive experience in product research for consumer-facing digital products, ideally in complex or high-ambiguity environments.
- Proven success operating at a senior or staff-level IC role, influencing product strategy across multiple teams or product areas.
- Strong ability to frame ambiguous problems and select appropriate research methods based on decision context and constraints.
- Deep expertise in qualitative research, with the ability to integrate quantitative data when relevant.
- Strong synthesis skills, with the ability to turn raw data into clear, actionable strategic insights.
- Excellent communication and storytelling skills, tailored to both technical teams and executive stakeholders.
- Demonstrated ability to influence without authority and build trust across cross-functional teams.
- Experience improving research systems, processes, and operational maturity in a scaling organization.
- Strong balance of rigor, speed, and adaptability in fast-paced environments.
- Comfort using modern AI tools responsibly to accelerate research while maintaining high standards of quality and interpretation.
- Experience in fintech, banking, payments, credit, or other trust-sensitive domains is a plus.
- Competitive annual salary range of $160,000–$180,000 CAD.
- Fully remote-first work environment with flexible hours and asynchronous collaboration.
- Strong focus on work-life integration and autonomy rather than traditional work structures.
- Opportunity to work in a high-impact, mission-driven environment focused on financial empowerment.
- Comprehensive benefits package (healthcare, wellness, and other employee support programs).
- Inclusive, collaborative culture that values diverse perspectives and continuous learning.
- Access to modern tools and AI-enabled workflows to enhance productivity and impact.