**Introduction**
Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best running and growing their business.
Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.
**Your role and responsibilities**
As a Delivery Consultant for the Automation Platform, you will play a key role in implementing and installing/upgrading solutions across the portfolio. You will also educate customers and support the move to production, ensuring seamless delivery of our automation platform.
Your primary responsibilities will include:
• Implement Solutions Across Portfolio: Implement and install/upgrade solutions across the portfolio, ensuring timely and effective delivery of our automation platform.
• Educate Customers: Educate customers on the automation platform, providing them with the knowledge and support needed to successfully utilize the solution.
• Support Move to Production: Support the move to production, ensuring that all solutions are thoroughly tested and meet customer requirements.
• Collaborate with Stakeholders: Collaborate with stakeholders to ensure that solutions meet customer needs and are delivered on time.
• Deliver High-Quality Solutions: Deliver high-quality solutions that meet customer requirements and adhere to our delivery methodology.
**Required technical and professional expertise**
Responsibilities
* Lead the implementation, installation, and configuration of the TBM solution.
* Integrate the platform with enterprise systems and multiple data sources.
* Support the design and implementation of the TBM (Technology Business Management) framework and ensure adherence to best practices.
* Provide post-implementation support and hypercare (assisted operation).
* Deliver customized training sessions for administrators, operators, and business users.
* Conduct technical workshops, knowledge transfer sessions, and stakeholder alignment meetings.
* Act as a trusted advisor during solution adoption, driving user enablement and change management.
* Recommend and implement best practices to maximize solution adoption, governance, and business value.
Required Skills & Experience
* Proven experience implementing TBM solutions or IT Financial Management (ITFM) platforms.
* Strong experience integrating enterprise applications using APIs, ETL processes, or database connectivity.
* Knowledge of the TBM framework and IT cost transparency concepts.
* Experience leading workshops, user training, and technical enablement sessions.
* Strong stakeholder management and communication skills.
* Experience with solution deployment, configuration, and post-go-live support.
* Ability to work with cross-functional technical and business teams.
**Preferred technical and professional experience**
Responsibilities
* Lead the implementation, installation, and configuration of the TBM solution.
* Integrate the platform with enterprise systems and multiple data sources.
* Support the design and implementation of the TBM (Technology Business Management) framework and ensure adherence to best practices.
* Provide post-implementation support and hypercare (assisted operation).
* Deliver customized training sessions for administrators, operators, and business users.
* Conduct technical workshops, knowledge transfer sessions, and stakeholder alignment meetings.
* Act as a trusted advisor during solution adoption, driving user enablement and change management.
* Recommend and implement best practices to maximize solution adoption, governance, and business value.
Required Skills & Experience
* Proven experience implementing TBM solutions or IT Financial Management (ITFM) platforms.
* Strong experience integrating enterprise applications using APIs, ETL processes, or database connectivity.
* Knowledge of the TBM framework and IT cost transparency concepts.
* Experience leading workshops, user training, and technical enablement sessions.
* Strong stakeholder management and communication skills.
* Experience with solution deployment, configuration, and post-go-live support.
* Ability to work with cross-functional technical and business teams.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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