Experience Design Senior Associate

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.  

As an Experience Design Senior Associate in Commerce Payments, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.    

 Job responsibilities 

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices 
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction 
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making 
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users 
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings 
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking 
• Partner closely with designers, researchers, product managers, and developers to deliver high-quality production-ready designs that meet customer and business needs.
• Contribute to the end-to-end design process, from concept exploration through detailed execution, refinement, and handoff to development teams.
• Incorporate feedback from peers, stakeholders, customers, and usability testing to continuously improve design solutions and grow design craft.
• Support multiple initiatives simultaneously while maintaining attention to detail, quality, and delivery timelines in a fast-paced environment.
• Collaborate proactively across teams, contributing to a culture of shared ownership, continuous learning, and mutual support.

equired qualifications, capabilities, and skills 

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services 
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite) 
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels 
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making 
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences 

Preferred qualifications, capabilities, and skills 

• Demonstrated commitment to continuous learning, professional growth, and the advancement of user experience design craft.
• Experience producing detailed, implementation-ready design specifications and collaborating closely with engineering partners through delivery.
• Experience working within large organizations or enterprise environments with complex business, technology, and stakeholder requirements.
• Familiarity with accessibility standards and inclusive design practices, including ADA and WCAG guidelines.
• Interest in digital commerce, payments, financial services, digital wallets, or emerging payment experiences.
• Experience using AI-powered tools to support research, ideation, content creation, workflow efficiency, or design execution.
• Ability to thrive in highly collaborative environments, balancing multiple priorities while contributing to team success.