Enterprise Customer Success Engineer (Prisma AIRS)

Skip to main content Saved Jobs (0) Job Alerts EN Deutsch (German) English (English) 日本語 (Japanese) Search Jobs Keywords Location Search Jobs Close Button Security Awareness! Read more to learn about how we're keeping job seekers safe. Palo Alto Networks is on a mission to keep the digital world safe, and this extends to job seekers as well. Please be mindful of a current bad actor practice of recruiters impersonating us. If you receive an email from someone who does not have a @paloaltonetworks.com email address, please do not respond or engage. Job Details Revolutionizing protection. Define what’s next in cybersecurity. Enterprise Customer Success Engineer & Designated Support Lead(Prisma AIRS) Santa Clara, California, United States Global Customer Services Ref ID: JR-019394 Apply Save Job Current Employees, apply here Our MissionAt Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.Who We AreIn order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job SummaryThe TeamCustomer Success - Our Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.Job SummaryAs an Enterprise Customer Success Engineer (CSE) for the Prisma AIRS team, you will shift the focus of Customer Success from task-driven execution to insight-driven strategy. Rather than just handling routine support, you will act as a strategic advisor and highly technical AI Architect. In this role, you will lead high-value, strategic enterprise accounts where application security, data security, and the AI ecosystem intersect. You will design and implement scalable solutions within client environments, drive the adoption of Prisma AIRS, and partner closely with customers to ensure automated workflows and security integrations drive measurable ROI and proactive risk mitigation.Key ResponsibilitiesAct as a technical Customer Success Engineer, designing and implementing scalable, secure solutions within client environments.Translate enterprise business requirements into technical layouts.Provide deep technical expertise in Prisma AIRS, assisting with capacity planning,...