Manager, Workplace Ambassador Services

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Procurement & Sourcing

Pay Details:

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

Our Enterprise Real Estate team helps build our business from the ground up in all the communities we serve. In this dynamic space, the team designs, develops, and manages our corporate real estate portfolio while creating exceptional workplace experiences that enable colleagues to connect, collaborate, and perform at their best.

The Workplace Ambassador Program is a key component of the workplace experience strategy, delivering hospitality-focused services, operational support, colleague engagement, and workplace readiness across TD's corporate portfolio. Workplace Ambassadors serve as the local face of Enterprise Real Estate, helping create welcoming, seamless, and engaging workplace environments.

Job Summary

The Manager, Workplace Ambassador Services is responsible for the strategic leadership, operational management, and continuous evolution of the Workplace Ambassador Program across an assigned portfolio of locations. This role leads a team of Team Managers and Workplace Ambassadors, ensuring consistent service delivery, operational excellence, colleague satisfaction, and alignment to Enterprise Real Estate objectives.

As the program owner, the Manager establishes service standards, workforce strategies, operational processes, and governance practices that support a best-in-class workplace experience. The role partners closely with business leaders and cross-functional stakeholders to ensure workplace services continue to meet evolving colleague and business needs.

Primary Accountabilities

Program Leadership & Strategy

• Manage the holistic Workplace Ambassador Program operating model and service framework across assigned locations.
• Establish and continuously evolve service standards, operating procedures, and performance expectations.
• Identify opportunities to improve colleague experience, operational efficiency, and service consistency.
• Act as the subject matter expert for Workplace Ambassador services and support workplace transformation initiatives.

People Leadership

• Lead, coach, and develop Team Managers and Workplace Ambassadors.
• Create a culture of hospitality, accountability, inclusion, and service excellence.
• Oversee workforce planning, staffing models, recruitment, onboarding, succession planning, and talent development.
• Provide ongoing coaching, performance management, and career development support.
• Drive colleague engagement and foster a high-performing team culture.

Stakeholder & Relationship Management

• Serve as the primary relationship manager for business stakeholders and key workplace partners.
• Gather stakeholder feedback and translate business requirements into service enhancements.
• Manage escalations, complex service issues, and workplace concerns requiring leadership intervention.

Operational Excellence

• Ensure consistent execution of Workplace Ambassador services across all supported locations.
• Oversee resource allocation and workforce deployment to maximize efficiency and service coverage.
• Establish governance processes to monitor service quality, workplace readiness, and operational performance.
• Conduct regular site reviews, audits, and program assessments to identify service improvement opportunities.
• Monitor service metrics and colleague feedback to measure program effectiveness and drive continuous improvement.
• Ensure compliance with workplace policies, safety requirements, and operational standards.

Workplace Experience & Community Building

• Partner with the Manager, Campus Experience Strategy and broader Workplace Experience team to execute workplace engagement initiatives that strengthen colleague connection, culture, and community across assigned locations.
• Translate enterprise workplace experience strategies into meaningful, locally relevant experiences that enhance colleague engagement and office vibrancy.
• Leverage Workplace Ambassadors as the eyes and ears of the workplace, gathering colleague insights, feedback, and emerging needs to help shape future experience offerings.
• Monitor colleague feedback, participation trends, and workplace sentiment to identify opportunities for continuous improvement and enhanced service delivery.
• Work closely with Experience Strategy leaders to pilot innovative workplace concepts, engagement programming, and service enhancements that support evolving colleague expectations.

What You Bring

• Undergraduate degree or equivalent experience in Business, Hospitality, Facilities Management, Workplace Services, Operations, or a related field.
• 7+ years of experience in workplace services, hospitality, operations, facilities management, customer experience, or a related discipline.
• 3+ years of progressive people leadership experience managing large teams and/or leaders.
• Proven ability to lead multi-site service operations in a complex corporate environment.
• Strong stakeholder management and executive communication skills.
• Demonstrated success leading organizational change and operational transformation initiatives.
• Excellent analytical, strategic thinking, and problem-solving capabilities.
• Advanced proficiency with Microsoft Office Suite and workplace technology platforms.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet