Role Overview
Sodexo | Tufts Medical Center | Boston, MA
Sodexo is seeking a Client Executive 1 to lead a highly visible and complex healthcare services partnership at Tufts Medical Center, an internationally recognized academic medical center located in the heart of Boston.
The Client Executive 1 serves as the senior Sodexo onsite leader and strategic business partner responsible for operational excellence, client satisfaction, financial performance, employee engagement, and patient experience across multiple support service lines. This executive will oversee a broad portfolio including Food & Nutrition Services & Environmental Services.
This position is ideal for a seasoned healthcare operations leader who thrives in a fast-paced academic medical environment and has a proven ability to build strong client relationships, lead large teams, and drive continuous process improvement.
What You'll Do
- Provide overall strategic and operational leadership for all assigned healthcare support services.
- Lead and develop a workforce of approximately 300 employees through a team of directors, managers, and frontline leaders.
- Serve as the primary executive liaison between Sodexo and hospital leadership.
- Drive exceptional patient, visitor, and client satisfaction outcomes across all service lines.
- Ensure operational excellence through the consistent execution of Sodexo's Unit Operating System and best practices.
- Oversee patient dining operations, retail food services, and hospitality initiatives that enhance the patient and guest experience.
- Direct Environmental Services operations with a focus on regulatory readiness, patient safety, infection prevention, and quality outcomes.
- Lead Service Response Center operations to ensure timely resolution of service requests and optimal customer experiences.
- Oversee patient transportation, equipment management, and linen distribution programs to maintain operational efficiency and service reliability.
- Collaborate with hospital leadership to align service delivery with organizational goals and strategic priorities.
- Analyze operational and financial metrics to identify opportunities for cost savings, service enhancements, and workflow improvements.
- Champion process improvement initiatives that drive efficiencies, improve outcomes, and enhance customer satisfaction.
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
- Strong executive presence and exceptional relationship-building skills.
- Proven success leading multiple healthcare support service departments.
- Ability to influence stakeholders at all organizational levels.
- Excellent communication and presentation skills.
- Strong financial acumen with experience managing budgets, labor, productivity, and operational performance.
- Experience leading large, complex teams in a unionized or highly regulated environment.
- Demonstrated success driving operational excellence and continuous improvement initiatives.
- Strong analytical and problem-solving abilities.
- Ability to balance strategic priorities with day-to-day operational execution.
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Management Experience – 5 yearsMinimum Functional Experience – 5 years