Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
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Here's what we have to offer
- Competitive pay.
- Paid vacation, holidays, and sick time.
- Comprehensive benefits package, including pension, medical, dental, and vision care - available from day one.
- Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
- Encouraging and collaborative team environment.
- Dedication to safety through our Zero Harm policy.
- JCI Employee discount programs (The Loop by Perk Spot).
How you will do it
- Resolve operational, customer service and/or employee issues.
- Interact with external and internal customers via telephone, email
- Promote a positive customer service atmosphere.
- Initiate necessary action when irregular signals are received, or trouble develops.
- Work with outside repair technicians, and internal JCI contacts to ensure that signals are received properly and that circuits and signaling devices are restored to normal operation.
- Must be able to adhere to standard operating procedures and special instructions.
- Respond quickly and precisely to incoming phone calls.
- Document all alarm activity and subscriber phone calls via PC and activity reports.
- Other duties as assigned.
Training
- Comprehensive 4-to-6-week paid training program provided by the company.
- Training is conducted on a daytime schedule to ensure your success in the role.
Current Shift Openings
This is primarily an in-office position. Hybrid or remote work arrangements may be considered based on business needs and management discretion. We are currently hiring for the following shifts.- 11:00 AM – 7:00 PM
- 12:00 PM – 8:00 PM
What we look for
Required
- High School Diploma or GED.
- English fluency and/or bilingual proficiency in French.
- Availability to work days, evenings, and weekends as needed.
- Permanent shift assignments are awarded based on seniority.
Preferred
- Strong verbal and written communication skills.
- Computer proficiency with strong keyboarding skills (40+ WPM preferred).
- Ability to effectively multitask in a fast-paced environment.
- Comfortable managing potential emergency situations with composure and accuracy.
- Excellent organizational skills and strong attention to detail.
HIRING SALARY RANGE: $39,000-45,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your
background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.