IT Team Lead

BioCatch   All Jobs IT Team Lead IT Israel - TLV Senior Full-time ID: P-000294 Description BioCatch, a leader in Behavioral Biometrics, leverages machine learning to analyze digital behavior, ensuring secure online experiences. Trusted by 32 of the world’s top 100 banks and 210 financial institutions, BioCatch Connect™ helps combat fraud, drive digital transformation, and strengthen customer relationships. Backed by an industry-led Client Innovation Board (including American Express, Barclays, Citi Ventures, and National Australia Bank), BioCatch pioneers cutting-edge fraud prevention solutions with 80+ patents and over a decade of expertise. For more information, please visit www.biocatch.com.We are looking for a talented and experienced IT Team Lead to lead our Global IT operations, manage and develop our IT team, and drive the growth of our IT capabilities. This role combines hands-on technical expertise with people leadership and operational responsibility in a fast-paced global environment.Description:Lead, mentor, and develop IT team members while fostering a high-performance and service-oriented cultureMaintain and develop BioCatch’s global IT assets:Systems, laptops, licenses, networks, cloud-based applications, meeting rooms, etcMDM: Manage Windows endpoints through Microsoft Intune, including device configuration, compliance policies, application deployment, and lifecycle managementWork closely with IT ProcurementRun a high-class efficient help desk to support our hardworking end-users and delight them with everything they needWork closely with Operations, DevOps and Security teams to implement our access policyMonitor network performance (availability, utilization, throughput, QoS, latency, etc.)Systems’ implementation and integration projectsOur technology stack includes:Microsoft 365, Azure-based identity and access services, Microsoft Entra ID, Mac OS, Windows, networks (VLANs, firewalls),Wi-Fi, Cloudflare ZTNA Requirements 3+ years of hands-on IT experience in a modern enterprise environmentExperience in an IT leadership roleExperience mentoring team members or leading IT professionalsDemonstrated experience leading IT projects, initiatives, or cross-functional effortsExcellent service mindsetExtensive experience managing Windows endpoints in Microsoft Intune, including device provisioning, policy management, software deployment, and compliance enforcement. Experience supporting Mac devices is an advantageExperience with Microsoft Entra ID and Azure-based identity and access management servicesExperience with AI platforms administrationAdvanced enterprise network management and configuration (Wi-Fi & Ethernet, Corp & Guest, VLANs, APs, Switches, Firewalls)Microsoft Entra ID and enterprise application management expertiseIdentity & SSO protocols: SAML, OIDC, SCIMSoftware tools and other systems: Microsoft 365, JIRA, Salesforce, Teams, Cloudflare ZTNA…Familiarity with VC rooms setup and managementAbility to lead implementation projects from the planning phase to production Apply for this job   All Jobs