The Health Unit Coordinator (HUC) provides organizational, receptionist, and clerical support to patient care units and the health care team. These duties include monitoring and ordering supplies, and may also include transcribing orders to patient electronic medical record and other communication devices. The HUC communicates effectively via a variety of modalities with patients, visitors, and facility staff and plays an integral role in communication across the continuum of care. The HUC functions as a resource to members of the health care team and is familiar with multiple Mayo Clinic resources. The HUC activities complement the patient care delivery model. The HUC carries out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills, and assumes responsibility for self-development within the role and participates in continuous improvement activities. The HUC supports the healthcare team by anticipating and responding to team requests and patient needs.
High school diploma or equivalent required. Successful completion of college, HUC vocational program, or HUC Certification preferred.
Outstanding customer service, interpersonal and organizational skills. Adapts effectively to unpredictable situations within the patient care setting. Availability to work flexible hours, including days, evenings, nights, weekends and holidays. Basic knowledge of computer systems and strong keyboarding skills (i.e., Windows-based applications, LAN use, and intranet/internet use) required.