Role Objective
Drive efficient Order-to-Cash (OTC) collection activities to maximize cash flow, reduce overdue receivables, ensure policy compliance, and support continuous process improvement while providing training and guidance to new team members.
Key Responsibilities
- Execute end-to-end Accounts Receivable (AR) and collection processes.
- Monitor customer accounts, perform collections, and drive timely cash recovery.
- Conduct dunning activities and manage customer-facing communication.
- Resolve disputes, billing inquiries, credit issues, and refund requests in collaboration with internal stakeholders.
- Review and clear unallocated cash and credit balances with the Cash Application team.
- Prepare AR, collection, and aging reports with accuracy and timeliness.
- Support month-end activities, including accruals and adjustment preparation.
- Perform root cause analysis and recommend corrective actions to improve processes.
- Create and maintain SOPs, process documentation, and training materials.
- Support onboarding and training of new team members.
- Foster collaboration across teams and contribute to operational excellence initiatives.
Ethics, Compliance & Safety
- Adhere to company policies, internal controls, and compliance requirements.
- Complete all mandatory ethics and compliance training.
- Ensure compliance with Environmental, Health & Safety (EHS) standards and quality requirements.
- Promote a culture of integrity, accountability, safety, and continuous improvement.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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