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Account Management
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London
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Hybrid
Senior Account Manager - Enterprise
Join the fun - apply now!
About usWe’re Xelix, an AI-powered Control Centre for Accounts Payable teams. We work with some of the largest global companies to automate and enhance their financial control processes. At the heart of our product, we leverage machine learning techniques developed by our AI Engineering team to provide a more sophisticated offering than existing solutions.Things are going really well for us - we raised our Series A funding round from top investors, we’ve grown our team to almost 100, and we’ve won industry awards for our products.About the roleWe’re looking for an experienced, hands-on Senior Account Manager to join our fast-growing scale up. This is a proactive, commercially minded role: you’ll own the relationship and renewal, identify and create expansion opportunities, and ensure customers realise (and can clearly evidence) the value Xelix delivers. You’ll partner closely with Sales, Product and Services to drive adoption, outcomes and long-term account growth.What you'll be doingOwn a portfolio of our highest-tier customers, acting as a trusted advisor and commercial lead across renewal and growth.Build and execute Customer Success Plans (CSPs) with clear outcomes, milestones, stakeholders and value hypotheses.Quantify, track and communicate value realisation (ROI/business impact), preparing and presenting success metrics and commercial narratives to executive sponsors and C-suite stakeholders.Develop a deep understanding of each customer’s priorities, operating model, systems landscape, and roadmap—using this to shape account strategy and unlock expansion.Run proactive account governance (e.g., EBRs/QBRs), ensuring adoption, stakeholder engagement and action plans stay on track.Monitor customer health and engagement to identify risk early, lead retention plans, and mobilise internal teams to protect and grow revenue.Identify, qualify and progress upsell/cross-sell opportunities, building business cases, aligning stakeholders, and partnering with AEs/founders where...
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