What Drives Success
CMDB Architecture & Ownership
- Own the overall CMDB architecture, data model, CI classes, attributes, lifecycles, and relationships.
- Ensure alignment with ServiceNow Common Service Data Model (CSDM) and Lennox service standards.
- Act as the final approval authority for CMDB structure, onboarding patterns, and design changes.
Driving CMDB Quality – The 3Cs
- Correctness: Define validation rules, health checks, reconciliation logic, and accuracy KPIs.
- Completeness: Drive onboarding coverage across servers, network devices, end‑user devices, cloud resources, applications, and SaaS.
- Compliance: Ensure audit‑ready governance, ownership clarity, and adherence to security and data standards.
Adoption & Business Enablement
- Drive meaningful CMDB usage across Incident, Change, Problem, Vulnerability Response (VR), Asset Management, and Service Portfolio processes.
- Enable impact analysis, change risk assessment, service dependency visibility, and business‑focused reporting.
- Ensure the CMDB delivers value beyond being a static data repository.
ServiceNow Platform Architecture & Governance
- Serve as lead architect for CMDB‑dependent ServiceNow modules (ITSM, ITOM, SecOps, SAM).
- Govern integrations, discovery sources, service mapping, and Service Graph connectors.
- Establish architectural guardrails to ensure platform scalability and maintainability.
Automation & Data Integrity
- Promote automation for CI discovery, onboarding, updates, reconciliation, and decommissioning.
- Define clear “source of truth” principles across tools and integrations.
Collaboration & Continuous Improvement
- Partner with Infrastructure, Applications, Cloud, Security, and Enterprise Architecture teams.
- Define CMDB operating model, RACI, health reviews, and maturity roadmap.
Continuously improve CMDB quality and usability across the enterprise
What We Are Looking For
Required Qualifications
- 8–12+ years of experience with ServiceNow, with strong focus on CMDB and CSDM
- Proven experience driving enterprise‑scale CMDB adoption
- Strong understanding of ITSM, ITOM, SecOps, and Asset/SAM dependencies
- Experience working in regulated, audit‑aware, or security‑conscious environments
- Excellent stakeholder management and communication skills
Preferred Qualifications
- ServiceNow certifications (CSA, CIS‑ITSM/ITOM, CSDM Practitioner preferred)
- Experience in large, global, hybrid IT environments
- Background in infrastructure, operations, or platform architecture