Senior Site Manager

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

We are seeking an experienced, service-driven Office Services & Hospitality Manager to lead the daily operations of our Office Services team at a premier professional services firm. This is a working manager role that combines hands-on operational responsibilities with team leadership to deliver an exceptional workplace and client experience.

The ideal candidate is passionate about hospitality, thrives in a fast-paced professional environment, and understands that outstanding service is a competitive advantage. Experience managing office services, print, mail, and reception functions is strongly preferred.

Key Responsibilities

• Lead and develop the Office Services team, fostering a culture of hospitality, accountability, and service excellence.
• Serve as a working manager by actively supporting daily operations alongside the team.
• Oversee reception, visitor management, conference room readiness, and client-facing services to ensure a seamless, high-touch experience.
• Manage print, mail, courier, shipping, and document services while maintaining efficiency and quality standards.
• Elevate workplace hospitality by implementing best practices that enhance the employee and client experience.
• Partner with firm leadership and business units to anticipate service needs and deliver proactive solutions.
• Maintain service level standards and continuously identify opportunities for process improvement.
• Coordinate vendor relationships, supplies, and operational resources to support business needs.
• Ensure the office environment reflects the firm's professional standards through attention to detail and exceptional customer service.
• Coach, mentor, and train team members while promoting a collaborative and customer-focused culture.

Qualifications

• 3+ years of leadership experience in Office Services, Hospitality, Workplace Experience, Facilities, or a related service environment.
• Previous experience managing office services in a professional services, legal, financial, or corporate environment is preferred.
• Experience overseeing print, mail, shipping, and reception operations is highly preferred.
• Proven ability to lead by example in a hands-on, working manager capacity.
• Exceptional customer service and hospitality mindset with strong interpersonal skills.
• Excellent organizational, communication, and problem-solving abilities.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Proficiency with Microsoft Office and familiarity with office services technologies and vendor management.

What We're Looking For

We're looking for someone who goes beyond managing operations—they create exceptional experiences. The successful candidate will bring a hospitality-first mindset, a passion for service excellence, and the ability to inspire a team while remaining actively engaged in the day-to-day work. This role is ideal for a leader who enjoys building relationships, improving service delivery, and creating a workplace environment that reflects the highest standards of professionalism.

The Compensation range for this role is up to 90,000 annually. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Opensity is an Equal Opportunity Employer. 

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. 

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. 

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.