Accommodations/Camping Front Office Staff

Overview

We are seeking enthusiastic and customer-oriented Front Office Staff to join our team at Six Flags Darien Lake Accommodations and Camping. This position plays a crucial role in providing exceptional service to our guests, ensuring a welcoming atmosphere, and assisting with various administrative tasks. The ideal candidate will be passionate about hospitality and committed to enhancing the guest experience.

Responsibilities

Key Responsibilities:

Guest Services:

• Greet and welcome guests upon arrival with a friendly demeanor.
• Assist guests with check-in and check-out processes efficiently.
• Address guest inquiries and resolve any issues or complaints promptly and professionally.
• Provide information about park attractions, accommodations, and local amenities.

Administrative Duties:

• Maintain accurate records of guest reservations and transactions.
• Process payments efficently and securely.
• Assist in managing the front office operations, including answering phones and responding to emails.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.

Communication:

• Communicate effectively with guests, team members, and management.
• Promote special events, packages, and services to enhance guest experiences.
• Provide feedback to management regarding guest needs and suggestions for improvement.

Safety and Compliance:

• Adhere to all safety and health regulations and company policies.
• Ensure the front office area is clean, organized, and welcoming.

Qualifications

Qualifications:

• High school diploma or equivalent; additional education in hospitality or related fields is a plus.
• Previous experience in customer service or hospitality preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficient in basic computer skills; experience with reservation systems is an advantage.
• Availability to work flexible hours, including weekends and holidays.

Physical Requirements:

• Ability to stand for extended periods and lift up to 25 pounds.
• Must be able to work outdoors in various weather conditions.

Benefits:

• Employee discounts on park admission and accommodations.
• Opportunities for career advancement within the Six Flags organization.
• A fun and dynamic work environment.