This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Strategy & Operations based in United States.
This leadership role offers the opportunity to shape the operating model of a fast-growing organization entering its next phase of scale.
You will serve as a strategic and operational partner to executive leadership, solving complex business challenges and driving measurable improvements.
The position combines strategic thinking, analytical depth, and hands-on execution to improve scalability, profitability, and operational discipline.
You will lead a high-performing Strategy & Operations team while partnering across Operations, Product, Finance, Client Success, and other key functions.
This is a high-impact role for an experienced operator who thrives in ambiguity and turns complex problems into actionable solutions.
You will influence company-wide decisions, optimize critical processes, and help build the infrastructure needed for sustainable growth.
The ideal candidate brings strong leadership, consulting expertise, and a passion for building enterprise-level operating capabilities.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Strategy & Operations based in United States.
This leadership role offers the opportunity to shape the operating model of a fast-growing organization entering its next phase of scale.
You will serve as a strategic and operational partner to executive leadership, solving complex business challenges and driving measurable improvements.
The position combines strategic thinking, analytical depth, and hands-on execution to improve scalability, profitability, and operational discipline.
You will lead a high-performing Strategy & Operations team while partnering across Operations, Product, Finance, Client Success, and other key functions.
This is a high-impact role for an experienced operator who thrives in ambiguity and turns complex problems into actionable solutions.
You will influence company-wide decisions, optimize critical processes, and help build the infrastructure needed for sustainable growth.
The ideal candidate brings strong leadership, consulting expertise, and a passion for building enterprise-level operating capabilities.
Accountabilities:
- Lead and develop the Strategy & Operations team, establishing priorities, operating rhythms, quality standards, and a culture of accountability.
- Partner with executive leadership to identify, structure, and solve the organization’s most complex strategic and operational challenges.
- Build data-driven analyses, financial models, and executive recommendations to support high-impact business decisions.
- Work closely with leadership to define operating strategies, prioritize initiatives, and convert discussions into measurable actions.
- Identify operational constraints across service delivery, network management, routing, and related areas, developing scalable solutions.
- Improve processes, workflows, tooling, management systems, and operational discipline to increase efficiency and performance.
- Translate ambiguous challenges into structured plans with clear owners, metrics, timelines, and expected outcomes.
- Optimize profitability through improvements in resource allocation, operational models, utilization strategies, and business processes.
- Partner with Finance, Operations, Client Success, and Growth teams to turn business opportunities into operational improvements.
- Serve as a bridge between operational teams and Product/Engineering by translating frontline challenges into technology opportunities.
- Evaluate the impact of new tools and solutions to ensure they improve workflows, reduce operational friction, and deliver business value.
- Remain hands-on when needed by building analyses, reviewing data, creating recommendations, and supporting critical initiatives directly.
- 8–10 years of experience in strategy, operations, consulting, business operations, or a related field.
- Strong consulting background, with experience from leading strategy consulting environments strongly preferred.
- Experience leading Strategy & Operations, BizOps, or Strategic Operations functions within a high-growth organization.
- Proven ability to manage, mentor, and develop high-performing teams through influence, autonomy, and accountability.
- Strong analytical capabilities with advanced Excel skills and the ability to build data-driven recommendations.
- Experience using data to solve business problems and support executive decision-making.
- Excellent communication skills with the ability to collaborate effectively with executives, peers, and frontline teams.
- Ability to operate successfully in ambiguous environments where problems require definition and structured problem-solving.
- Comfortable working as a player-coach who can both lead teams and personally execute critical analytical or operational work.
- Experience partnering directly with C-suite or senior leadership teams.
- MBA from a top program or equivalent achievement preferred.
- Experience in healthcare, logistics, transportation, marketplaces, or regulated industries is a plus.
- Advanced data skills in SQL, Python, R, or similar tools are preferred.
- Competitive compensation package aligned with experience and qualifications.
- Fully remote work opportunity within the United States.
- Opportunity to take ownership of a high-impact leadership role within a growing organization.
- Direct exposure to executive leadership and company-wide strategic initiatives.
- Ability to influence operational transformation and long-term business growth.
- Collaborative environment with cross-functional partnerships across business and technology teams.
- Opportunity to lead and develop a talented Strategy & Operations team.
- Professional growth opportunities within a scaling enterprise organization.
As the Head of Strategy & Operations, you will lead the Strategy & Operations function and act as a key partner to senior leadership. You will own strategic initiatives, improve operational performance, and build scalable systems that support long-term growth.
Requirements:
The ideal candidate is an experienced strategy and operations leader with a strong analytical foundation, executive presence, and the ability to drive change in complex environments.