This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Transactions Support, Analyst - QC based in Canada.
This role provides essential operational support within a fast-paced, remote environment by ensuring transaction data accuracy, consistency, and timely processing.
The position works closely with internal teams, agents, and external stakeholders to maintain smooth transaction workflows and reliable documentation.
You will play a key role in reviewing updates, resolving data issues, and supporting process improvements that enhance operational efficiency.
The role requires strong attention to detail, organization, and the ability to manage multiple priorities while maintaining high-quality standards.
You will contribute to technology adoption, digital workflows, and continuous improvement initiatives within a collaborative, cloud-based workplace.
This is an opportunity to develop expertise in transaction operations while supporting innovative systems and service-driven processes.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Transactions Support, Analyst - QC based in Canada.
This role provides essential operational support within a fast-paced, remote environment by ensuring transaction data accuracy, consistency, and timely processing.
The position works closely with internal teams, agents, and external stakeholders to maintain smooth transaction workflows and reliable documentation.
You will play a key role in reviewing updates, resolving data issues, and supporting process improvements that enhance operational efficiency.
The role requires strong attention to detail, organization, and the ability to manage multiple priorities while maintaining high-quality standards.
You will contribute to technology adoption, digital workflows, and continuous improvement initiatives within a collaborative, cloud-based workplace.
This is an opportunity to develop expertise in transaction operations while supporting innovative systems and service-driven processes.
Accountabilities:
- Support transaction analysts by reviewing, updating, and maintaining accurate transaction data across various systems and platforms.
- Process corrections, manage rejected offers, handle bank referrals, maintain CRM records, and support file documentation requirements.
- Coordinate invoice requests and information sharing between agents, internal departments, and external partners.
- Ensure transaction information is properly organized, documented, and compliant with established procedures.
- Provide frontline support related to transaction systems, workflow navigation, and technology-enabled processes.
- Assist with technology adoption initiatives, including system rollouts, training support, and feedback collection from users.
- Participate in innovation projects, automation initiatives, and process improvement efforts to enhance operational efficiency.
- Maintain clear communication with team members and supervisors through digital collaboration tools, meetings, and regular progress updates.
- Manage workload effectively, meet deadlines, maintain confidentiality, and take ownership of assigned tasks.
- High school diploma or equivalent combination of education and relevant experience.
- Bilingual proficiency in English and French is required.
- Experience working with digital platforms, software tools, and remote collaboration environments.
- Familiarity with Google Docs, Google Sheets, and transaction management systems such as eZmax is considered an asset.
- Strong organizational skills with excellent attention to detail and the ability to manage multiple priorities.
- Customer-focused mindset with strong written and verbal communication skills.
- Ability to analyze situations, solve problems, and provide thoughtful solutions using critical thinking.
- Comfortable working independently while collaborating effectively within a team environment.
- Adaptable, dependable, trustworthy, and proactive with a willingness to learn and support changing business needs.
- Ability to work efficiently in a high-volume, deadline-driven environment.
- Fully remote work environment with flexibility to work from anywhere in Quebec, Canada.
- Fixed-term contract opportunity for 6 months.
- Competitive salary range of CAD $40,000–$45,000 per year.
- Collaborative and inclusive company culture.
- Opportunities to develop skills in transaction operations, technology platforms, and digital workflows.
- Access to virtual collaboration tools and remote work resources.