Sr. Director, North America OFD Operations
Job Summary
Leads the Oracle Financing Division (OFD) Global Operations team for North America, ensuring customer contracts are structured, booked, and serviced in accordance with OFD policies, regulatory requirements, and business objectives. This hands-on leadership role provides strategic direction and operational oversight for a specialized team responsible for highly complex financing transactions and payment solutions.
Partners with stakeholders across Oracle and OFD to drive operational excellence, enable Oracle's evolving business models, and deliver exceptional customer outcomes.
Key Responsibilities
- Lead, mentor, and develop a high-performing Operations team, fostering a culture of accountability, collaboration, innovation, and continuous improvement.
- Enable Oracle's One Oracle strategy by supporting complex commercial transactions, payment solutions, and the packaging of Oracle products and services throughout the customer lifecycle.
- Serve as the primary North America Operations partner to Oracle counterparts in Sales, Legal, Global Finance Operations, Revenue Recognition and Global Business Finance, as well as externally to customers and financial institutions.
- Lead the negotiation, approval, and operational execution of complex payment solutions in partnership with OFD Legal, ensuring compliance with Oracle policies and financing requirements.
- Build and maintain strategic relationships with customers, external financial institutions, and internal stakeholders to resolve complex issues and support successful customer outcomes.
- Drive operational excellence by leading cross-functional initiatives that improve processes, strengthen governance, enhance scalability, and elevate the customer experience.
- Collaborate with Business Applications and Business Transformation project teams to implement new tools, technologies, and automation that improve operational efficiency and support evolving business needs.
- Establish team priorities, performance metrics, and operational strategies that align with business objectives while developing organizational capability through coaching, succession planning, and workforce planning.
Responsible for the preparation, negotiation, acceptance, and management of commercial contracts; including licensing agreements. Reviews and approves all contractual documents, drafted by Field Contracts staff, for protection of Oracle's contractual posture, satisfaction of customer specifications, and adherence to company policy. Work with Legal throughout the negotiating and drafting process; to ensure all necessary approvals are received. Conduct periodic audits of Field Contract staffs executed engagement contracts for compliance with company policy and ensure adequate quality and technical proficiency.
Directs and ensures the implementation of operational policies through subordinate managers. Interacts internally and externally with executive management, providing negotiation of difficult matters to influence policy. Functional expertise and broad company knowledge important. Demonstrated leadership and people management skills preferred. Experience in drafting and negotiating complex commercial, federal, state and/or local government contracts. Knowledge of Oracle Contract Management process. BA/BS or equivalent years of professional experience preferred.