Senior Credit and Collections Analyst

Minimizes financial risk to the organization by assessing and advising on creditworthiness of prospective and existing clients. Investigates credit applications and approves applications within established guidelines for companies and individuals. Liaises with corporate clients and other departments to resolve credit problems. Collects and negotiates terms of payment on overdue accounts.

Performs credit & collections for across multiple and diverse customer groups / segments.

Resolves credit & collections issues in a manner that maintains customer loyalty and minimizes product churn.

Develops, recommends and implements procedures for investigating new and existing customer credit worthiness.

Answers client incoming calls, makes outgoing calls and provides a quality, responsive and positive customer contact experience related to collections, payments or billing disputes.

Coordinates with internal departments to resolve billing disputes that may affect the ability to collect receivables.

Reviews issues and recommends solutions regarding bad debt or write-offs.

Recommends credit extensions / revocations and/or legal action where necessary.

Monitors credit & collections metrics, identifying and reporting on status, progress and issues.

Required Qualifications

Diploma or equivalent work experience required.

Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Credit and Collections.

Good business English skills (Written and spoken).