Company Description:
Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights.
We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.
Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.
We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.
Find out more at www.trustpayments.com.
Trust Payments has an exciting opportunity for an Account Manager to join their team.
Location: Hybrid – Birkirkaa, Malta
Salary: Competitive + Benefits
How will you make an impact in this role?
The Role:
You will manage relationships with ISOs, Referral Partners, and direct merchants, serving as their dedicated point of contact. The Associate Account Manager builds trusted relationships and acts as the interface between the partner or merchant and Trust Payments.
In this role, you will maintain client relationships, coordinate internal teams, and contribute to the growth and performance of assigned accounts. You will also collaborate with Senior Account Managers and Senior Sales Managers on day-to-day relationship management, gaining hands-on experience across all aspects of account management within the payments industry.
What We Expect of You, Day To Day:
- Collaborate with Senior Account Managers and Sales Managers on day-to-day account management tasks
- Effectively prioritise tasks, managing urgent requests while setting clear expectations with clients and internal teams
- Arrange, prepare and conduct regular business reviews with partners and merchants to assess performance, identify growth opportunities and ensure alignment with their strategic objectives
- Develop and maintain account plans for key clients, outlining growth strategies, risk mitigation and relationship development
- Work closely with internal teams (Technical Support, Implementation, Finance, Compliance, Risk, etc.) to ensure seamless service delivery and swift resolution of client issues — promoting a collaborative, client-first mindset
- Proactively analyse data and performance metrics to identify trends, flag issues and improve account health
- Maintain accurate pipeline management and reporting to senior management
- Provide accurate forecasting and prepare performance reports, business cases and proposals for key internal and external stakeholders
- Work towards quarterly individual and team targets, consistently meeting and exceeding goals
Qualifications:
- Experience
- Experience in sales, support or account management within payments or acquiring is preferable; however, a clear ability and willingness to learn quickly is equally valued
- Experience in a B2B environment, ideally with exposure to senior stakeholders, is advantageous
- Approach & Mindset
- A collaborative team player who performs well in a fast-paced, dynamic environment
- Ability to work calmly under pressure, managing competing priorities without compromising quality
- Results-oriented, with a proactive approach to relationship management
- Strong analytical mindset — able to interpret data and translate findings into clear, actionable recommendations
- Client Focus
- A clear commitment to delivering an outstanding customer experience and building strong, lasting relationships — internally and externally
- Technical Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint) at a working level, with a willingness to develop further
- Experience with CRM tools such as Salesforce and Zendesk, with a consistent approach to maintaining accurate client records
- Communication
- Strong written and verbal communication skills in English
- Fluency in additional European languages is desirable, particularly Bulgarian and Romanian
- Location & Travel
- The role is based in the Malta office; hybrid working arrangements will be discussed following the probationary period
- Willingness to travel for client meetings and industry events as required
We offer comprehensive benefits to support our team members and their families' well-being.
Our robust benefits package includes (subject to local office benefits policy):
- Be part of a dynamic, market-leading Fintech experiencing rapid growth
- Flexible work arrangements tailored to role requirements and business needs
- Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders
- Extensive leave provisions, encompassing annual, volunteering, and birthday allowances
- Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave
- Robust compensation package, including pension scheme, healthcare plans, and life assurance
- Regular corporate events fostering team cohesion and company culture
- Diverse company culture and global working environment
- Continuous professional development and career advancement opportunities
Offer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Get a glimpse into the exciting world of Trust Payments through:
Next Steps:
Ready to revolutionize fintech? If you're excited about this opportunity, we'd love to hear from you!
Our Talent Acquisition Team will review your application promptly. We'll contact successful candidates via email and phone to discuss the next steps, including our inclusive interview process.
Additional Information:
Trust Payments is an Equal Opportunities Employer
We are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We celebrate the differences that exist within our teams. We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate. We do this by embracing people as individuals, and appreciating that what works for one person, doesn’t work for everyone. We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
If you require reasonable adjustments to be made to enable you to apply for a role with us or wish to provide feedback about the accessibility of this website, please contact the Talent Acquisition Team.
Automated Assessment Notice
Trust Payments may use automated tools during our recruitment process, including skills assessments and application screening questions. All decisions involve human oversight and comply with data protection legislation. Candidates can request human review of any automated screening decisions.
To submit your CV for this opportunity, please complete the application form and click 'Apply' now.