Senior Technical Writer

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Technical Writer

About Your Role

You will play a critical role in documenting enterprise infrastructure and cloud platforms that support mission-critical payment and financial technology services. You will partner with engineers, architects, and project teams to transform complex technical implementations into clear, accurate, and actionable documentation for both operational support teams and platform engineering organizations.

What you’ll do:

• Research and analyze requirements for new infrastructure, data center, and cloud platform deployments to develop comprehensive technical documentation
• Create and maintain detailed Microsoft Visio diagrams illustrating transaction flows, network connectivity, infrastructure topology, and system configurations
• Collaborate with project managers to define documentation strategies, milestones, and delivery schedules for infrastructure initiatives
• Partner with Windows, Unix, Cloud, Network, Security, Database, and Monitoring engineers to gather technical information and validate documentation accuracy
• Author and publish technical documentation for multiple audiences, including online knowledge articles and infrastructure reference guides
• Facilitate documentation reviews and turnover sessions through Microsoft Teams to ensure operational readiness and knowledge transfer
• Participate in peer reviews, mentoring activities, and documentation standards development as a member of a centralized documentation team
• Continuously evaluate and improve documentation processes, standards, and tools while incorporating emerging technologies and best practices

Experience you’ll need to have:

• 6+ years of experience creating technical documentation within enterprise IT, infrastructure, data center, systems, hardware, or cloud environments
• 5+ years of experience documenting complex distributed systems, enterprise platforms, and operational support procedures.
• 3+ years of experience collaborating with infrastructure engineers, including server environments, network communications protocols, firewall security, WAN/LAN architectures, and system monitoring solutions
• 3+ years of experience with Microsoft Visio and creating detailed technical diagrams and process flows
• Bachelor’s degree in computer science, or a relevant field, or an equivalent combination of education, work, and/or military experience

Experience that would be great to have:

• Prior experience producing both online knowledge base content and formal technical reference documentation
• Excellent written, verbal, and presentation skills with the ability to communicate complex technical concepts to diverse audiences
• Proven ability to manage multiple concurrent projects, prioritize competing deadlines, lead documentation review sessions, and adapt to changing business requirements
• Hands-on experience with ServiceNow Knowledge Management or Knowledge Base modules
• Experience supporting large-scale financial services, fintech, or highly regulated technology organizations

How you’ll work:

• Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech, this role is on-site Monday through Friday
• This role requires use of a computer and audio equipment

Travel:

• Approximately 5% travel may be required for team meetings, workshops, or business initiatives

Sponsorship:

• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future

Salary Range

$60,000.00 - $105,600.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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