Delivery Consultant - Watsonx /Orchestrate

**Introduction** Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business. Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us. **Your role and responsibilities** As a Delivery Consultant assigned to the customer help desk, you will learn and experience how we apply technical expertise to ensure world-class delivery using consultative skills such as problem-solving issue-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, you will be client-focused, courageous and pragmatic. The watsonx.ai and Watsonx Orchestrate platforms are part of IBM’s AI portfolio focused on: watsonx.ai (development, training, and operation of AI/LLM models) and Watsonx Orchestrate, (intelligent automation of tasks and workflows using AI). To help achieve this win-win outcome, a 'day-in-the-life' of this role may include, but not be limited to… * Self-Motivated Problem Solving: Demonstrating a natural bias towards self-motivation, curiosity, and initiative in addition to find the solution for the customer. * Collaboration and Communication: Strong collaboration and communication skills as you work across the client, partner, and IBM team. * Availability to work at the help desk during different shifts, morning, afternoon, and night, according to the service structure and business unit requirements. **Required technical and professional expertise** Artificial Intelligence Fundamentals (Essential). * Strong understanding of core AI and machine learning concepts, including: * Supervised and unsupervised learning * Deep learning and neural network architectures * Natural Language Processing (NLP) * Large Language Models (LLMs) Hands-on experience with: * Model fine-tuning techniques * Prompt engineering fundamentals * Embeddings and vector representations * Retrieval Augmented Generation (RAG) frameworks and implementations * 2. Prompt Engineering (Critical) * Proven ability to design and optimize effective prompts for LLM-based applications **Preferred technical and professional experience** Languages and Tools * Use of foundation models (Granite, open-source, etc.) * Python (essential) Libraries: * Hugging Face * PyTorch / TensorFlow * LangChain * AI REST APIs * Notebooks (Jupyter, Watson Studio) IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.