Key Responsibilities
1. Platform Monitoring & Operational Support
- Monitor enterprise integration platforms including MuleSoft, GoAnywhere, EDBIC, ELK/Elastic.
- Proactively identify integration failures, performance issues, and data discrepancies.
- Support 24x7 operational coverage through shift-based rotations as required.
- Ensure timely incident acknowledgment, triage, and resolution within SLA.
2. Incident & Problem Management
- Handle L2 production incidents, perform impact analysis, and drive recovery.
- Participate in RCA and CAPA activities, documenting root causes and preventive actions.
- Coordinate with leads and cross-functional teams during major incidents and escalations.
3. Automation & Tooling
- Develop and enhance automation solutions for operational efficiency (e.g., alerting, ServiceNow ticket creation, health checks).
- Build and maintain monitoring dashboards (Elastic/Kibana) to improve visibility and proactive detection.
4. Deployment & Change Support
- Support deployments and post-deployment validation across integration platforms.
- Ensure adherence to Change Management (CRs, freeze windows, approvals).
- Assist with version upgrades, configuration changes, and platform maintenance activities.
5. Documentation & Knowledge Management
- Maintain clear runbooks, SOPs, and operational documentation.
- Participate in knowledge transfer sessions and support onboarding of new team members.
- Provide regular work summaries and updates for leadership visibility.
Roles & Accountability
Associate Software Engineer
- Own day-to-day operational tasks assigned during shift.
- Ensure process adherence for incident handling, monitoring, and escalation.
- Actively participate in continuous improvement and automation initiatives.
Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.