Core Dashboards & Transactions Product Director

As the Core Dashboards & Transactions Product Director within the Core Channel Experience organization, you will lead and shape our core dashboards and transaction experiences, supporting consumer and community banking-wide objectives. This role is responsible for establishing a single, foundational dashboard surface that enables consistent, high-performing customer experiences across Chase.com and the Chase Mobile App.

Accountable for experience coherence, quality, and performance across core structures and shared assets, the Director will lead the standardization of CCB’s single-product account dashboard and transaction-viewing surfaces to the target state. This includes ensuring solutions operate within CCB guardrails while enabling durable, scalable reuse and greater line-of-business autonomy. The scope spans all single-product account dashboards and shared transaction-viewing areas. This role reports to the Head of Core Channel Experiences.

This individual is expected to combine strong platform product leadership and commercial acumen to drive measurable business outcomes through scalable, CCB-shared experience foundations. A comprehensive understanding of the product management lifecycle, and what it means to operate as the end-to-end owner of a platform (vision, standards, adoption, governance, and performance), is critical. Candidates should demonstrate excellent communication and interpersonal skills, a strong sense of purpose and urgency, and the technical fluency required to partner effectively with engineering and architecture leaders on platform strategy and execution.

The ideal candidate understands the digital financial services landscape, maintains a strong pulse on evolving customer needs, and brings a deep awareness of key digital and customer experience trends (including personalization and emerging agentic experiences) and how they translate into shared patterns and guardrails at scale. They are highly comfortable with analytics and performance management—defining success metrics, monitoring platform health, and driving continuous improvement—and exhibit strong executive presence with a proven track record of influencing senior stakeholders and aligning cross-functional teams around shared platforms and standards.

Job Responsibilities

• Oversees the Core Dashboards & Transactions roadmap, vision, development, execution, risk management, and CCB-wide guardrail targets across digital channels (Chase.com, Chase Mobile App)
• Drives and manages multiple stakeholder partnerships end-to-end from ideation and value story through refinement and design and delivery and progress of wins and post-mortem learnings
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
• Provide direction, energy, and momentum to a driven team of product managers

Required Qualifications, Capabilities, and Skills

• 10+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions

Preferred Qualifications, Capabilities, and Skills

• Passionate about digital customer experiences, with specific focus in the acquisition space enabling customers with seamless experiences
• Proven knowledge of the Financial Services space
• Digital enthusiast and first tech adopters