Service Delivery Manager – Solution Delivery & Client Implementations(m/f/d)

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Service Delivery Manager – Solution Delivery & Client Implementations(m/f/d)Full-timeEmployee Status: RegularRole Type: HybridDepartment: Sales & Business DevelopmentSchedule: Full TimeCompany DescriptionExperian is a global data and technology company that empowers people and businesses around the world. With our unique combination of data, analytics and software, we have established ourselves as one of the leading service providers for risk, fraud and identity management in the DACH region.Experian gives individuals better access to financial services such as loans, insurance, mobile phone contracts and online shopping. We help companies of all sizes and industries make smarter decisions, lend more responsibly and protect themselves and their customers from identity fraud and crime.We invest in our talented people and new, advanced technologies to harness the power of data and drive innovation. We employ 25,100 people in 32 countries and are a FTSE 100 company listed on the London Stock Exchange (EXPN). Our headquarters are in Dublin, Ireland.Job DescriptionAs Service Delivery Manager (m/f/d) for the DACH market, you will be responsible for all delivery‑related topics across the region. You will lead delivery teams, ensure high‑quality execution for our clients, and take ownership of delivery performance, customer satisfaction and commercial outcomes. You will combine people leadership, client engagement, and operational accountability in a complex, global, and matrixed environment.Main responsibilities:Client & Market ResponsibilityBe the primary delivery owner for DACH clients, representing Experian during delivery and in‑life serviceManage delivery prioritization and decision‑making across the DACH marketLead escalations and senior client communications, ensuring resolution and transparencyDelivery OwnershipBe accountable for end‑to‑end delivery performance across all in‑market projectsEnsure delivery readiness, governance, risk management, and KPI achievementOversee go‑live, hypercare, and post‑production supportCommercial & Strategic FocusOversee delivery‑related commercial outcomes, including margin protection and cost awarenessPlan and manage regional capacity and resource allocationGuide market‑level improvements and contribute to global delivery standardsTeam LeadershipDirectly manage the delivery team across the DACH market with accountability for performance and outcomesTake ownership of people leadership topics including performance management, training and complianceCreate clarity on priorities, roles, and expectations and foster a culture of accountability and continuous improvementQualificationsDemonstrated responsibility for end‑to‑end service delivery within a market or regional setup in a matrix organization5+ years of experience leading delivery teams, including accountability for performance, development and engagementCommercial understanding, including ownership of delivery performance, cost control, and margin awarenessExperience working with clients and being a trusted counterpart during delivery and escalation situationsConfidence collaborating with senior partners across sales, architecture, and operations in a matrixed organisationStructured, with the ability to balance client needs, delivery quality, and resultsExperience working in agile and hybrid delivery environmentsFluent in German and EnglishAdditional InformationBenefits/Perks:A high degree of autonomy in a dynamic, internationally oriented organizationA motivated team that values innovation and collaborationGreat compensation package and attractive employee benefitsFlexible working hours and remote work optionsExperian is proud to be an equal opportunity and affirmative action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work,...