Program Manager, Global Security Access Management (GSAM)

Program Manager, Global Security Access Management (GSAM) | Microsoft Careers Skip to main content Microsoft Careers Careers Careers Search Search jobs Sign in Single PositionView All JobsProgram Manager, Global Security Access Management (GSAM)United States, Washington, RedmondApply nowAdd to cartFind out how well you match with this jobUpload your resumeJob descriptionCompany and benefitsJob number200043431Date postedJul 17, 2026Work site3 days / week in-officeTravelLess than 25%ProfessionGovernance, Risk, & ComplianceDisciplineSecurityRole typeIndividual ContributorEmployment typeFull-TimeOverviewAt Microsoft, our mission is to empower every person and every organization on the planet to achieve more. In support of that mission, The Program Manager for Global Security Access Management (GSAM) is responsible for leading Microsoft's worldwide physical access management program, ensuring secure, compliant, and seamless access to facilities, assets, and critical environments for employees, contractors, vendors, and business partners. This role owns the end-to-end strategy, governance framework, and operational delivery model for enterprise access management, balancing life-safety requirements, business enablement, regulatory compliance, and security risk mitigation across Microsoft's global footprint. The position serves as the central authority for access governance, entitlement management, provisioning standards, audit readiness, policy adherence, and service performance while partnering closely with Global Security Operations, Security Engineering, Real Estate & Facilities, Microsoft Digital, Privacy, Compliance, Procurement, and regional security teams worldwide.  This leader drives the modernization of Microsoft's physical access ecosystem by advancing enterprise access control technologies, mobile credential capabilities, automation, analytics, and integrations that support Microsoft's Zero Trust strategy and Secure Future initiatives. The role oversees platform lifecycle management, including access control systems such as Lenel, identity integrations, process automation, data reporting, and continuous improvement efforts to improve reliability, scalability, and user experience. The Program Manager is accountable for operational excellence through SLA-based service delivery, escalation and incident management, supplier performance, change governance, and the execution of strategic programs designed to reduce risk, improve resiliency, and enhance the employee experience while maintaining a strong security posture. Success in this role requires a combination of strategic thinking, technical aptitude, operational discipline, and strong stakeholder leadership. The Program Manager will provide dedicated ownership for a mission-critical global service, leveraging data-driven decision making, governance rigor, and cross-functional collaboration to ensure Microsoft maintains a modern, secure, and highly reliable physical access environment. This individual will influence security strategy, manage vendor and budget performance, lead global initiatives, and serve as a trusted advisor to senior leaders on access management risks, opportunities, and future capabilities that support Microsoft's evolving workplace and security landscape ResponsibilitiesResponsibilities  Program Leadership: Define and execute GSAM strategy, roadmap, and service delivery model; establish ROB, metrics, and goals.  Access Governance: Oversee enterprise provisioning, access level governance, entitlement reviews, and adherence to policy/regulatory requirements.  Platform Modernization: Lead upgrades and innovation in access control platforms (e.g., Lenel), including mobile credentials and integrations with ZTN and identity systems.  Operational Excellence: Run SLA‑backed service channels, manage escalations/major incidents, drive signal reduction and...