Solutions Engineer

View all jobsSolutions EngineerZurich, SwitzerlandCustomer SuccessIn officeFull-timeAbout RiviaRivia is a technology company building a data engine that powers the future of clinical trial intelligence. Rivia was founded on the belief that new drugs can be brought to market more successfully with a fraction of today's capital.Biotechs are the source of most therapeutic innovation, yet clinical development is constantly constrained by fragmented data and outdated tooling. Rivia unifies clinical trial data at scale through a core engine built as a reusable intelligence layer, comprising hundreds of configurations and trial-specific logic, independent of source structure. This vertical stack of data engine, workflows, and agents creates a distinct advantage in how trials are operated.Over the past two years, European and US based biotechs running global clinical trials on Rivia have demonstrated measurable impact, from earlier understanding of therapeutic potential to significantly more efficient trial execution. In March 2026, Rivia raised its $15M Series A led by Earlybird Venture Capital.Rivia’s ambition is to become the standard infrastructure for modern drug development, transforming how trials are executed end-to-end.About Customer Success TeamAt Rivia, our Customer Success team plays a crucial role in navigating clinical trials and integrating our advanced technology into Biotechs processes. We are dedicated to ensuring that our clients achieve their goals and extract the fullest value from our platform. By fostering strong relationships, offering expert advice, and delivering unwavering support, we drive high levels of customer satisfaction and retention. Our commitment to understanding and addressing client needs guarantees a smooth and rewarding experience with Rivia. Joining our team means making a substantial impact on a fast-growing startup and Biotech innovation at large, with ample opportunities for professional growth and career advancement.The RoleWe are seeking a highly motivated and versatile Solutions Engineer to join our dynamic team in Zürich. This role is integral to both our technical operations and customer engagement, requiring a blend of scientific acumen and interpersonal skills. You will be responsible for understanding client needs, facilitating smooth integration of our platform, and contributing to the development of new features and enhancements.Working Model: Rivia offers an in-office collaborative culture. This role is based on-site in our Zürich office.What Excites YouA collaborative startup where your work has a direct impact on our customers and the team.A fast-paced environment where you can leverage your technical and interpersonal skills.Playing a pivotal role in client success and satisfaction.ResponsibilitiesCollaborate with our team to understand clinical trial assessment and monitoring needs, data integration requirements, and customer needs.Utilize Rivia's heuristic-based approach to generate data integration code, mapping third-party vendor data sources to Rivia’s database.Lead customer onboarding processes, set up dashboards, and ensure the smooth integration of client teams into the Rivia platform.Manage client accounts, providing ongoing support and ensuring satisfaction.Work closely with software engineers to contribute to the development of new platform features and enhancements.Troubleshoot and optimize data integration pipelines for accuracy and reliability.Engage in business development tasks, including identifying new opportunities and contributing to strategic planning.Contribute to integration documentation and knowledge sharing to enhance the team's capabilities.What Excites UsPrior experience working in biotech/pharma industryBachelor's degree in Biomedical Engineering, Computer Science, Data Science, Life Sciences or equivalent experience.Strong problem-solving skills and attention to detail.Great agency and proactive mindset with an ability to work both independently...