Sales Manager - The Roosevelt New Orleans, A Waldorf Astoria Resort

The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking a Sales Manager to join the team!

Our luxury hotel offers an unparalleled combination of Southern hospitality, world-class service and historic surroundings. As the centerpiece of the city, the hotel is located near the French Quarter and within walking distance to the city's most vibrant attractions and entertainment, including Jackson Square, Bourbon Street and the Arts & Warehouse District.

Embodying the rich heritage of Southern hospitality, the historic hotel features 504 rooms, over 60,000 square feet of meeting space, and five (5) food and beverage outlets. This includes 2 restaurants, a café, seasonal rooftop bar, and in-room dining.

We are looking for an individual with an upbeat, outgoing personality to join our Sales team. This is a great opportunity for someone looking to grow their career in the Hospitality industry and Sales. 

As a Sales Manager, you’re not just generating and managing group sales – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. 

In this position, you will be tasked with selling small groups of 10-84 rooms in the Northeast and Mid-Atlantic regions. Your responsibilities will include responding to group RFPs within your territory, negotiating contracts, and fostering relationships between customers and the hotel. Additionally, you will seek opportunities for repeat business through prospecting. You will be expected to achieve annual revenue goals of approximately $1 million, encompassing short-term, long-term, and food & beverage revenues.

What will I be doing?

As a Sales Manager, you would be responsible for representing the hotel's services and facilities to prospective clients and customers in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Respond to inquiries from potential clients and customers seeking sleeping rooms, meeting space, food and beverage services, etc.
• Create sales proposals and conduct site visits of the hotel.
• Host and entertain clients and maintain client accounts
• Determine rates and negotiate contracts
• Develop sales strategies to meet or exceed established revenue and room night goals
• Prospect for new clients

Here's what you'll do during a typical day:

• Generate and convert new business: Research, prospect, and qualify leads through proactive outreach and database mining to drive group sales and exceed lead generation goals
• Build and maintain client relationships: Serve as the primary contact for assigned market segments, nurturing existing accounts and developing new ones to grow room revenue and overall profitability
• Develop targeted sales strategies: Analyze hotel and market trends to create and execute business plans and marketing initiatives that capture demand and meet sales goals
• Lead end-to-end sales process: Prepare proposals, conduct site visits, negotiate terms, and secure contracts tailored to client needs while maximizing revenue
• Manage booking details: Coordinate customer requirements including room, food and beverage, and meeting space, and ensure accurate and timely entry of account and reservation information in the hotel’s sales management system
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

 

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY 

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. 

• Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
• Ability to read, write, speak and understand the English language to communicate effectively with guests and employees
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to analyze information and make effective judgements.
• Ability to access and accurately input information using a moderately complex computer system. 

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.