Supervisor - Patient Access
Location Address:
2400 Unser Blvd
Rio Rancho, NM 87124
Compensation Pay Range:
Minimum Offer $0.00
Maximum Offer $0.00
Now Hiring: Supervisor - Patient AccessSummary:
Build your career as a Patient Access Supervisor!In this role, you will be responsible for overseeing the daily operations and functions of the Patient Access department. You will lead Patient Access staff and ensure the accurate and timely completion of admission, registration, pre-registration, and insurance verification processes across Presbyterian Health System (PHS).

Type of Opportunity: Full time
Job Exempt: Yes
Job is based: Presbyterian Rust Medical Center
Work Shift: Varied Days and Hours (United States of America)

Responsibilities:
As a Supervisor Patient Access you will help with hiring, scheduling, assigning work, and ensuring appropriate staffing coverage across multiple registration areas.
This leadership role offers flexibility and variety while supporting operations across three Presbyterian facilities: Kaseman, Rust, and Presbyterian Hospital.
The Patient Access Supervisor must be available to provide operational oversight and support across all shifts, including evenings, weekends, and holidays as needed.
Ensure successful onboarding and training for new team members and provide ongoing coaching and development to support performance and job proficiency.
Manage employee performance and accountability, including conducting regular one-on-one meetings, providing feedback, addressing attendance concerns, and implementing corrective action plans when necessary.
Monitor departmental productivity, quality, and compliance standards, ensuring adherence to organizational policies and regulatory requirements, including CMS, EMTALA, HIPAA, and Joint Commission standards.
Oversee patient registration, admission, pre-registration, and insurance verification processes to ensure accuracy, efficiency, and a positive patient experience.
Analyze operational and productivity metrics, identify trends and opportunities for improvement, and partner with leadership to implement action plans that optimize workflow and resource utilization.
Support revenue cycle performance by monitoring work queues, billing-related reports, denial trends, and documentation standards to promote clean claims and timely reimbursement.
Foster strong customer service and professional relationships with patients, providers, clinical teams, and community stakeholders while promptly addressing service recovery opportunities and complaints.
Promote staff engagement, professional growth, and succession planning through mentoring, coaching, education, and career development opportunities.
Provide operational leadership and on-call support, ensuring effective patient flow, response to urgent issues, and continuity of operations 24 hours a day, 7 days a week
Qualifications:
High school diploma or equivalent required; some college coursework preferred.
Minimum of 2 years of experience in a related field required; 1 year of supervisory or leadership experience preferred.
Strong critical thinking, problem-solving, and attention-to-detail skills.
Ability to effectively engage with customers, assess their needs, and communicate information clearly and professionally.
Proficient in Microsoft Office applications, including Word, Excel, Outlook, and Teams.
Excellent organizational, time management, and prioritization skills.
Ability to work effectively with all levels of leadership, staff, physicians, board members, patients, and the public in a fast-paced and sometimes high-pressure environment.
Strong verbal and written communication skills, with a commitment to exceptional customer service.
Demonstrated ability to work independently, manage multiple priorities, and resolve issues with minimal supervision.
Flexible and adaptable schedule, including the ability to support a 24/7 operation with occasional evenings, weekends, holidays, and on-call responsibilities as needed.
Candidates must be at least 18 years of age at the time of hire.
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.
Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.