Operations Executive - Payments
Join Zepz: Breaking Down Borders, Together
Our Meaningful Mission
At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech. Zepz is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections.
Who You'll Be Joining
We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.
Our Core Commitments — What We Live By
Our vibrant and truly diverse culture is built on three core commitments, that guide how we work and interact:
- Integrity: We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other.
- Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering.
- Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.
Perks of Joining Our Team
We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performance. Our remote-first culture means you have the flexibility to work in your employing country wherever you feel the most focused and productive. This freedom comes with wonderful tailored, location-specific perks designed to support your whole life, not just your work. Think unlimited annual leave , great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel.
About the role
The Operations team sits at the heart of all the action and works tirelessly in the background to ensure that customers’ hard-earned money arrives seamlessly to their loved ones, fast. Our goal is to identify and solve key customer pain-points to enhance the customer experience. We support the Customer Service team by communicating with our external partners, deal with escalations and action more complex tasks that aim to solve problems before they become an issue for customers.
We are looking to build the Operations team in Cebu and are looking for people who are proactive, detail-focused and practice open communication to tackle problems that impact thousands of customers and recipients daily.
As a member of Zepz’s Payments team you will aim high, embrace challenges and always do what’s right; acting with integrity and building trust as you contribute to the company’s technical direction and long term decision making.
Reporting to the Team Manager, Payment Operations you will:
Oversee the handling of escalations in relation to transaction management, partner payout performance and many other customer issues. When there’s a problem, you’re there to solve it. This means:
Lots of digging around to understand the problem.
Tons of communication both internally with Customer Service and the Operations teams , as well as with our external partners.
Spot trends and anticipate if it’s a one-off issue or part of a bigger problem.
Help make our processes better.
What we are looking for from you
College or Bachelor’s degree (Finance or Business-related course is a plus)
Results driven and can get things done.
Proactive and requires little oversight.
Willing to learn and gets a thrill out of solving problems (knowing HOW and WHY things work a certain way).
Loves getting into the details and can extract data to communicate information effectively.
Solves problems with a methodical and systematic approach
Strong organizational skills that can keep up with ETA’s and timelines.
Can work under pressure in a fast-paced environment.
Tech savvy and is familiar or can be easily trained using Google Workspace and applications.
Basic to intermediate Excel and other MS Office skills.
An outgoing person and can build professional relationships easily.
Fluent in written & spoken English with excellent communication skills.
You are able to work in rotating shifts.
Please note:
This is an onsite role located in Cebu, Philippines
The successful candidate will be working 5 days a week.
If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join.
Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.
Ready to Apply? Let’s Go