Validation Specialist I

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Validation Specialist I Full-timeDepartment: ValidationWork Type: In-OfficeCompany DescriptionSectigo is the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across enterprise environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500. Sectigo holds six combined active leadership seats in the CA/Browser Forum and ETSI and brings two decades of delivering unparalleled digital trust. Simplicity at Scale. How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.Job DescriptionWe are looking for a talented Validation Specialist I to join our growing global team at Sectigo. The Validation Specialist I manages the day-to-day handling of validation certificate orders. This individual conducts online research to verify customer organizations applying for a certificate, authenticates organization’s contact details, and reviews, audits, and issues certificate orders while working closely with Sectigo’s certificate customer base and internal teams, as well as answering customer inquiries via phone, email, and live chat. Here are the core functions, responsibilities, and expectations for this role: Process orders for TLS and other security products according to industry and company compliance requirements.  Conduct research to verify customer organizations and authenticate contact details.  Provide superior customer service and assistance via phone, email, and live chat.  Independently resolve customer support issues and escalate cases when appropriate.   Handle day-to-day activities associated with maintaining Sectigo’s customer base. Specific language proficiencies and work schedule may be required based on business needs. Additional tasks associated with this position may be assigned in response to company initiatives and business needs. More information about this role:This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. The targeted compensation package for this role is between INR 4,20,000 and INR 4,70,000.QualificationsEducation:Bachelor’s or college degree in business and/or technical related field or equivalent experience is strongly preferred.  Experience:Minimum of 2+ years of customer support and/or data entry experience is required. Ability to work with in-house validation and order management tools.   Knowledge of Windows and Office products.  Prior experience verifying and comparing data.  Work in an environment adhering to compliance regulatory requirements helpful.  Specific language proficiencies and work schedule may be required based on business needs. Ideal Candidate Profiles, Talents, and Desired Qualifications:Computer literacy skills must include the use of e-mail, databases, and word processing applications.   Strong communication and organization skills, with attention to detail and must be able to...