Senior Manager, Account Management MEA
Reporting to the Senior Director Regional Procurement & Customer Engagement MEA, the Senior Manager will lead regional account management, ensuring strong relationships and delivering exceptional service to both existing and emerging hotel partners at corporate and operational levels. In addition, the role will drive in-country business development, including lead generation, pitching, closing new business, account conversion, and implementation. A strong affinity with hospitality procurement is essential, as the Senior Manager will act as a trusted consultant to hotel stakeholders, guiding them through solutions.
In this role, you will manage a diverse portfolio of Hilton franchisee and non-Hilton hotels across selected markets in Middle East & Africa. Your primary focus will be on delivering high-impact account management, ensuring strong relationships, operational excellence, and measurable value for hotel partners. You will also support in-country business development by identifying and converting new opportunities, implementing negotiated contracts, and driving adoption of Hilton Supply Management’s procurement solutions. Key responsibilities include overseeing eProcurement onboarding, managing supplier engagement and HSM program adoption and analysing account performance.
Drawing on your hospitality procurement expertise, you will act as a trusted advisor to hotel stakeholders, helping to optimize procurement strategies and enhance profitability. You will ensure the HSM program is delivered with integrity and consistency.
As a Senior Manager, Account Management - Customer Engagement, you will demonstrate success through:
Account Management & Customer Focus – By building strong, trust-based relationships with hotel partners, stakeholders, and procurement managers, and delivering consistent value aligned with HSM’s goals.
Growth Mindset & Initiative – By combining strategic thinking with hands-on execution across markets, driving expansion with a proactive and entrepreneurial approach.
Resilience & Confidence – By navigating challenges with a positive mindset and confidence in our solutions, while maintaining humility and professionalism.
Project & Performance Management – By leading initiatives with a focus on ROI, streamlining processes, and accelerating customer onboarding and ramp-up through effective cross-functional collaboration.
Analytical Thinking & Systems Expertise – By leveraging data and insights to develop solutions and applying best-in-class system knowledge to ensure efficient deployment across the region.
Leadership & Talent Development – By fostering a high-performance culture, supporting team growth, and creating an environment that attracts and retains top talent.
Procurement & Hospitality Expertise – By applying deep understanding of hospitality procurement to consult with partners and enhance both operational efficiency and commercial outcomes.
Qualifications:
Bachelor’s degree in Business, Hospitality, or a related field, or equivalent professional experience.
Proven experience in sales and account management within a corporate B2B environment, with a strong affiliation to hospitality and procurement.
Solid background in procurement and supplier management, with a clear understanding of hospitality market dynamics and competitive trends.
Demonstrated success in developing and executing strategic business plans, identifying and converting new business opportunities, and consistently meeting or exceeding revenue and sales targets.
Excellent communication, negotiation, and relationship‑building skills, with the ability to understand client needs and deliver effective, customer‑focused solutions.
Strong analytical and financial acumen, including market research, attention to detail, and the ability to make data‑driven recommendations that improve operational efficiency and reduce costs.
Highly organised with strong time‑management and prioritisation skills, able to perform effectively under pressure in a fast‑paced environment.
Collaborative mindset with a strong commitment to service excellence and customer satisfaction.
Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Microsoft Teams) and comfortable adopting new systems; prior experience with Coupa/Smart Spend, Salesforce, BirchStreet, or similar platforms is an advantage.
Fluent in English (spoken and written); French and/or Arabic language skills are a plus.
Willingness to travel across the region to support business needs, meetings, and training.