Central Support SpecialistAbout the roleIn this position you will have a vital role in ensuring the completion of all remote administrative tasks so that our Carbon Health patients have all proper documents in order to continue their care and recovery beyond our clinic doors. You will have a visible and important role in maintaining patient satisfaction and operational success by supporting our patients and clinicians at our multiple clinics throughout California and Nevada from a central location. What you'll doProvide exceptional friendliness, empathy and customer service via phone, email and other platforms.Perform exceptional troubleshooting steps to make sure prompt resolution to platform issues.Prioritize tasks accordingly between a variety of platforms and responsibilities.Triage situations while gathering vital information for resolution (verifying insurance, reviewing self-pay pricing.)Owning the process of writing and issuing important referralsHandling prior authorizations for imaging and specialty services Owning the response and actions related to handling faxes, live chats, emails and secure messages via the Carbon Health AppAct as a subject matter expert on all things Carbon HealthEnsure operational integrity by following established protocolsDeveloping and suggesting process improvements that will have a direct impact on the benefit patients, clinicians, colleagues and overall operationsEnsure patients have completed documentation for Virtual Video VisitsQualificationsStrong belief that patients should have greater access to their healthcare team, to their own health information, and a greater ability to make informed decisions about their careA caring individual with true compassion who is excited to build a new model for healthcare deliveryCreative, teamwork oriented, troubleshooting, flexible, and always puts the patient firstFamiliarity of Apple products, including iPads and MacBook’s, and Google Business Suite appsAn ability to remain focused and calm during challenging situationsPrior health care or clinic/hospital experience Prior experience in Support or Escalation rolesA person with a track record of being a successful team member and a transversal leaderAs a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.Apply nowCentral SupportBogotá, ColombiaShare on:Apply nowTerms of servicePrivacyCookiesPowered by Rippling
Want jobs like this matched to you?
Swoopd scores fresh postings against your résumé so you only see the matches that matter.