Senior Customer Training Consultant (Australia)

FiligranSenior Customer Training Consultant (Australia) Job summaryPermanent contractSydneyFully-remoteSalary: Not specifiedSkills & expertiseCybersecurity knowledgePrimaryAWSApplySave16 hours agoShareFiligranInterested in this job?ApplySaveQuestions and answers about the jobIs it mandatory to attach a resume?Does this position allow remote work? What type of contract is offered for this position?Is a cover letter mandatory to apply for this position?The positionJob description🌀 The CompanyFiligran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture.Filigran solutions are now trusted by over 6,000 public and private organizations worldwide.🎯 The RoleWe're looking for a Senior Customer Training Consultant to join our Customer Success team and strengthen our training delivery function.In this role, you'll be a senior contributor to a shared standard within a growing team of Customer Training Consultants. You'll deliver training within complex customer engagements, contribute to the frameworks that scale our instructor-led programs, and bring deep expertise to a team that is collectively setting the standard for preparing threat analysts and administrators to use Filigran tools. You'll work directly with our Director of Content Management, alongside peer consultants and Content Managers, and in close partnership with Revenue and Product teams.💼 Your ResponsibilitiesDelivery (Primary)Own and deliver ILT sessions (onsite and virtual) across the full customer base — from onboarding engagements to advanced technical workshops for complex accountsLead lab-based workshops using CloudShare or equivalent environments, ensuring hands-on, high-impact learning experiencesRepresent Filigran at customer sites, executive briefings, and strategic onboarding engagementsManage delivery logistics: scheduling, prep, post-session follow-up, and feedback loopsProgram ArchitectureCollaborate to shape the training delivery model — contributing to cadence, format, packaging, and scalability decisions alongside peer consultants and the Director of Content ManagementBuild and maintain a library of advanced training content (agendas, slide decks, demo datasets, lab environments) for OpenCTI and OpenAEVDevelop learning paths and certification programs tailored to different user profiles, maturity levels, and regional contextsContribute to and uphold quality standards for training content and delivery across the teamStrategic ContributionProvide input to the product roadmap by surfacing recurring learner gaps and platform friction pointsRepresent the training function in internal planning conversations and cross-functional initiativesPartner with CS leadership to ensure training programs align with customer outcomes and success milestonesMentorship & StandardsBring senior-level perspective to content reviews — peer review of materials before publicationSupport and develop Content Managers and junior consultants on instructional design, delivery technique, and technical depthDocument delivery processes, best practices, and tribal knowledge to build a scalable, transferable training function🤝 Who You’ll Work WithReporting to: Director of Content ManagementPeer collaboration with: Customer Training Consultants, Content ManagersCross-functional partners: Revenue, Product, and Customer Success teamsCustomer-facing: The full customer base — from onboarding through advanced enterprise engagements across cybersecurity, threat intel, SOC, and critical infrastructure teamsEnvironment: Fully remote, async-friendly — with regular onsite travel for ILT delivery🧬 Profile We’re Looking ForMust-HaveProven expertise in Cyber Threat Intelligence (CTI) as a discipline — you understand threat actor tracking,...