This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Communications Manager based in the United States.
This is a high-impact, embedded communications leadership role supporting a major global client within a complex, matrixed environment. You will act as the central owner of all member-facing communications, ensuring clarity, consistency, and strategic alignment across every touchpoint. From digital campaigns to in-app messaging and traditional channels, your work directly shapes how members understand and engage with their health benefits. You will operate as a senior advisor to client stakeholders while driving end-to-end communications planning, execution, and optimization. This role blends strategy, editorial leadership, and operational rigor in a fast-paced, high-volume setting. Your ability to connect messaging strategy with measurable engagement outcomes will be key to success in driving both client satisfaction and member impact.
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Communications Manager based in the United States.
This is a high-impact, embedded communications leadership role supporting a major global client within a complex, matrixed environment. You will act as the central owner of all member-facing communications, ensuring clarity, consistency, and strategic alignment across every touchpoint. From digital campaigns to in-app messaging and traditional channels, your work directly shapes how members understand and engage with their health benefits. You will operate as a senior advisor to client stakeholders while driving end-to-end communications planning, execution, and optimization. This role blends strategy, editorial leadership, and operational rigor in a fast-paced, high-volume setting. Your ability to connect messaging strategy with measurable engagement outcomes will be key to success in driving both client satisfaction and member impact.
Accountabilities:
- Lead communications strategy and planning by translating program goals into integrated, multi-channel messaging calendars and campaign frameworks.
- Serve as the primary communications lead for a dedicated global client, acting as a trusted advisor on messaging strategy, timing, and execution.
- Partner closely with client stakeholders to align on priorities, brand governance standards, and upcoming communications needs.
- Oversee end-to-end quality assurance, including proofreading, audience validation, link accuracy, and brand compliance before client submission.
- Provide editorial and creative direction to cross-functional teams including writers, designers, and campaign managers.
- Apply performance data, engagement analytics, and behavioral insights to continuously refine communications strategy and improve effectiveness.
- Maintain operational systems and tools such as campaign trackers, SharePoint, Zendesk, and internal communication platforms to ensure transparency and workflow efficiency.
- Drive process discipline and reduce revision cycles by improving planning rigor, alignment, and internal communication governance.
- Leverage AI and emerging communication tools to enhance content creation, optimization, and reporting while applying strong editorial judgment.
- Proven ability to own multi-channel communications strategies across high-volume environments with multiple stakeholders and approval layers.
- Experience working in client-embedded or account-based roles, ideally supporting large-scale enterprise or Fortune-level organizations.
- Strong editorial, messaging, and content development skills with the ability to guide tone, structure, and clarity across channels.
- Experience using engagement analytics and performance data to inform communication planning and content optimization.
- Familiarity with enterprise communication tools such as Braze, Salesforce Marketing Cloud, CMS platforms, Zendesk, SharePoint, and Viva Engage.
- Strong stakeholder management and advisory skills, with the ability to influence senior client partners and cross-functional teams.
- High attention to detail with strong QA, proofreading, and brand governance capabilities.
- Ability to manage multiple priorities in a fast-paced, high-volume environment while maintaining quality and consistency.
- Experience in health, wellness, benefits, or related industries is strongly preferred.
- Hands-on experience applying generative AI tools to content creation, optimization, or workflow improvement is a plus.
- Competitive base salary aligned with experience and market standards ($115,000 – $130,000 USD range)
- Comprehensive medical and dental coverage from day one, including access to integrated health solutions
- Unlimited paid time off to support rest, recovery, and work-life balance
- Mental health support programs and employee wellness initiatives
- Retirement planning options and financial protection benefits
- Professional development opportunities with structured learning budgets and career growth pathways
- Mission-driven environment focused on improving health outcomes at scale
- Inclusive workplace culture that values diversity, equity, and belonging.
Own and manage the full lifecycle of member-facing communications across all channels, ensuring consistency, accuracy, and alignment with strategic objectives.
Requirements:
7+ years of experience in communications, marketing, or client-facing content strategy roles, ideally within complex, matrixed or enterprise environments.