Process Associate Order Management - Health Care (Voice)

Skip to content IBM < Back to search results Process Associate Order Management - Health Care (Voice) Gurgaon, Haryana, India Administration & Technician Email X LinkedIn Apply now Introduction A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.  You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.  Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.    Your role and responsibilities As a Process Associate – Order Management (Health Care - Voice), you will be responsible for resolving inquiries, requests, and concerns and providing accurate information. You should be flexible to work in shifts.  Your primary responsibilities include:  ·       Coordinate activities associated with Order management·       Recognize potential threats and suggest suitable actions·       Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise ·       Graduate with 0-1 year of experience in a Healthcare domain·       Ability to handle queries through calls and email follow-ups·       Readiness to work in shifts as needed for the job·       Strong communication abilities with fluency·       Ability to work under pressure Preferred technical and professional experience ·       Proficient in MS Office applications·       Self-directed and ambitious achiever·       Meeting targets effectively·       Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills Years of Experience:0 - 1 ABOUT BUSINESS UNIT IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having...