Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.
Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.
With our proven track record of success, we are excited to expand our operations to Germany. As a startup operation in this new market, we offer a unique opportunity for innovative and driven individuals to make a significant impact. Join us at the forefront of establishing the PSA brand in Europe and enjoy the benefits of working in a startup environment backed by the stability and resources of a successful US business.
Collectors ist führender Entwickler innovativer Technologien und bietet Sammlern weltweit Dienstleistungen mit zusätzlichen Nutzen. Wir bewerten, authentifizieren, lagern und verkaufen Millionen von Sammlerstücken, die Rekorde brechen. Dabei modernisieren und digitalisieren wir unsere Prozesse kontinuierlich, um Sammler bei der Ausübung ihrer Leidenschaften zu unterstützen. Wir sind stets auf der Suche nach talentierten Mitarbeitern für unser wachsendes Team.
Unser Angebot umfasst Sammelkarten, Autogramme, Comics, Münzen, Videospiele, Veranstaltungstickets und Erinnerungsstücke. Zu unseren Tochtergesellschaften gehören PSA, PCGS, Beckett, SGC und Card Ladder.
Seit unserer Gründung im Jahr 1986 haben wir Millionen von Artikeln bewertet und authentifiziert. Wir beschäftigen mehr als 3000 Mitarbeiter in unserem Hauptsitz in Santa Ana, Kalifornien, und in unseren Büros in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Kanada, Mexiko, Deutschland und Frankreich.
Aufgrund unserer nachweislichen Erfolgsbilanz freuen wir uns, unsere Geschäftstätigkeit auf Deutschland auszuweiten. Als junges Unternehmen in diesem neuen Markt bieten wir innovativen und engagierten Menschen die einzigartige Chance, einen entscheidenden Beitrag zu leisten. Werde Teil unseres Teams und gestalte die Zukunft der Marke PSA in Europa mit. Profitiere von den Vorteilen eines dynamischen Startup-Umfelds mit der Stabilität und den Ressourcen eines erfolgreichen US-Unternehmens.
Brand Protection Customer Support is responsible for handling complex Brand Protection related customer issues and operational claims surrounding the authenticity of PSA related items. This role serves as a CRC subject-matter resource within the Brand Protection department, taking on higher-priority cases, driving resolutions within established policies and terms and conditions.
What You’ll Do:
Function as one of our leading in-house experts in detecting counterfeit and/or tampered products for the PSA brand and other Collectibles subsidiaries.
Manage a high-volume queue of complex or high-priority Brand Protection related customer cases.
Assist Brand Protection Escalations Lead in Santa Ana with SalesForce case management.
Assist the Brand Protection Investigations team with cases requiring onsite support and collaboration with the German Grading team.
Assess potential claims and cases, determine appropriate resolution paths, and communicate outcomes clearly to customers and internal stakeholders.
Draft clear, professional written correspondence and provide phone or email support to explain decisions, next steps, and available options.
Collaborate with cross-departmental teams (e.g., Operations, Grading, Autograph Authentication, CRC and Customer Care) to research issues and execute resolutions.
Monitor cases through completion to ensure timely follow-through and adherence to CRC service level expectations.
Proactively identify trends, recurring issues, or process gaps and surface recommendations to leads/supervisors for workflow improvements.
Support training and knowledge sharing with other teams as needed and model best practices.
Consistently meet or exceed team targets for quality, productivity, and customer satisfaction.
Who You Are:
English at B2 level or higher is required
Prior experience in a customer relations, customer support, or claims/operations role, preferably in collectibles, financial services, e‑commerce, or a related field.
Proven track record handling complex or escalated customer issues and working cross-functionally to resolve them.
Strong written and verbal communication skills; able to explain complex policies and resolutions in plain language.
High attention to detail with strong documentation and case‑tracking habits.
Demonstrated ability to work within structured processes while using sound judgment for edge cases.
Proficiency with common business software and CRM/case management systems (e.g., Salesforce Service Cloud or similar).
Intermediate organizational and time management skills, with the ability to prioritize multiple competing tasks and deadlines.
Takes on complicated/higher-priority tasks, including escalated or sensitive customer situations.
Experienced customer service mindset, demonstrating patience, empathy, and professionalism in all interactions.
Full understanding of PSA’s terms and conditions, the brand protection SOPs and relevant policies in order to properly resolve operational errors and claims.
Experienced in customer relations, able to efficiently assess potential cases and ensure prompt and effective resolution.
Recognizes issues that require escalation to leads/supervisors and provides clear summaries and recommendations.
Builds credibility through responsiveness, reliability, and follow-through, helping drive projects and cases through to execution.
Effectively communicates with customers, teammates, and key stakeholders, tailoring communication style to the audience
Must be eligible to work in the European Union (no visa sponsorship available)
Pay Transparency Statement:
The gross annual salary range for this position is €46,000 to €53,000. Placement within the range is based on objective, gender-neutral factors such as relevant experience, qualifications, and scope of responsibility. This role may also be eligible for bonuses or other variable compensation.
Diversity Statement:
Collectors Universe is an equal opportunity employer. We welcome applications from all qualified candidates regardless of ethnic origin, gender, religion or belief, disability, age, or sexual orientation (m/w/d).
Reasons To Join Us:
The opportunity to be a part of our Germany operation and to make a meaningful impact on the successful launch of PSA in the EU
A dynamic and collaborative international team
An organization dedicated to supporting the passionate Collectors community
A competitive salary and benefits
Residents of areas outside the United States: Please see the Collectors Global Privacy Policy, located here.
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Warum du zu uns kommen solltest:
Die Möglichkeit, Teil unseres Deutschland-Teams zu werden und den erfolgreichen Start von PSA in der EU aktiv mitzugestalten
Ein dynamisches, internationales Team mit enger Zusammenarbeit
Eine Organisation, die sich der Unterstützung der leidenschaftlichen Collectors-Community verschrieben hat
Eine attraktive Vergütung sowie umfassende Benefits
Für Bewerber außerhalb der Vereinigten Staaten: Bitte lies unsere globale Datenschutzrichtlinie von Collectors hier.
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