Analista de Implantação [Processo Seletivo Contínuo]
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de Implantação [Processo Seletivo Contínuo] based in Brazil.
This is a strategic, customer-facing role at the heart of the onboarding journey, where your work directly determines how quickly and successfully new clients realize value from the platform. You will act as a trusted consultant during implementation, translating business needs into system configurations and ensuring a smooth transition from sale to active usage. The role requires strong project management skills, technical understanding, and the ability to align multiple stakeholders—from end users to leadership and technical teams. You will be responsible for driving adoption, reducing time-to-value, and ensuring customers achieve measurable results early in their journey. This is a fast-paced environment that demands structure, ownership, and excellent communication. Your impact will be visible in customer satisfaction, retention, and long-term success.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de Implantação [Processo Seletivo Contínuo] based in Brazil.
This is a strategic, customer-facing role at the heart of the onboarding journey, where your work directly determines how quickly and successfully new clients realize value from the platform. You will act as a trusted consultant during implementation, translating business needs into system configurations and ensuring a smooth transition from sale to active usage. The role requires strong project management skills, technical understanding, and the ability to align multiple stakeholders—from end users to leadership and technical teams. You will be responsible for driving adoption, reducing time-to-value, and ensuring customers achieve measurable results early in their journey. This is a fast-paced environment that demands structure, ownership, and excellent communication. Your impact will be visible in customer satisfaction, retention, and long-term success.
Accountabilities:
- Lead kickoff and onboarding meetings, understanding client operations and defining implementation scope and expectations.
- Act as a business consultant, translating customer needs into system configurations aligned with platform capabilities.
- Manage stakeholders across client teams, internal squads, and ERP/integration partners to ensure alignment and transparency.
- Monitor adoption metrics, activation, and usage indicators to ensure strong early engagement and time-to-value.
- Identify risks of disengagement or churn and proactively implement corrective action plans.
- Conduct training sessions to drive user confidence and platform adoption across different user profiles.
- Build and manage implementation timelines, ensuring delivery milestones are met.
- Maintain accurate and up-to-date records in CRM systems, documenting progress, risks, and decisions.
- Collaborate with internal teams to improve implementation playbooks, processes, and efficiency.
- Experience in SaaS B2B onboarding, implementation, or customer success roles.
- Ability to understand business processes and translate them into software configurations.
- Strong organizational skills to manage multiple projects, deadlines, and SLAs.
- Understanding of customer engagement, retention, and churn dynamics.
- Knowledge of commercial segments such as distributors, manufacturers, or sales representative ecosystems is a plus.
- Strong analytical skills, including the ability to interpret data and customer cohorts to improve outcomes.
- Experience using generative AI tools to improve productivity and workflows is a plus.
- Ability to design, adapt, and execute processes independently.
- Strong communication skills, with confidence in leading meetings and managing stakeholders under pressure.
- Ability to teach, engage, and support users with different levels of technical knowledge.
- Proactive, structured, and solution-oriented mindset.
- Familiarity with API tools such as Postman is a plus.
- CLT employment contract with full legal benefits.
- Performance-based bonus (PLR).
- Flexible benefits package via Caju (meal, food, and home office support).
- Home office allowance to set up your remote workspace.
- Health and dental insurance with nationwide coverage.
- Psychological and emotional support platform, available for employees and families.
- Access to a full learning platform with scholarships for degrees, languages, MBAs, and courses.
- Wellness platform access (gym, physical and mental health programs).
- Extended parental leave benefits.
- Birthday day off and additional company perks (gifts, events, and celebrations).
- Monthly learning initiatives, workshops, and training opportunities.
- Career development plans and structured performance reviews.
- Remote-first culture with flexible work arrangements.
- Additional perks such as home office equipment ownership after tenure, company retreats, and internal engagement programs.
In this role, you will be responsible for leading implementation projects end-to-end, ensuring customers successfully adopt the platform and achieve value as quickly as possible.
Requirements:
To succeed in this role, you should have strong experience in customer onboarding, implementation, or customer success in SaaS environments, combined with solid analytical and communication skills.