Customer Support Agent (Remote, English Speaking, starting July 13th)

This website uses cookies to ensure you get the best experience. FYUL and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics purposes. See our Cookie Policy to read more about the cookies we set. You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page. Accept all cookies Decline all non-necessary cookies Cookie preferences Skip to main content Career menu Employee Log in as employee Candidate Log in to Connect Homepage fyul.com Platform: Growth · Latvia · Fully Remote Customer Support Agent (Remote, English Speaking, starting July 13th) We’re not one brand or one type of team. We’re a fast-growing global company made up of many disciplines – all working toward a shared goal: to power great brands, experiences, and people. Apply About the role:Our customers are at the heart of everything we do. As a Customer Support Agent, you're the person they turn to when something goes wrong – or when they need someone who actually knows what they're doing.You'll handle live chats and emails, solve order and account issues, help merchants grow their businesses, and make sure every interaction leaves the customer in a better place. This is a full-time, shift-based role in a team that takes both the work and each other seriously.Your daily tasks will include:Handling customer enquiries via live chat and email – with clarity, empathy, and accuracyDiagnosing and resolving order, shipping, and account issuesHelping merchants set up their stores and get the most from the platformFlagging patterns and trends so we fix problems at the root, not just the surfaceCollaborating with your team – sharing knowledge, escalating with context, keeping information flowingYour qualifications:We hire for the kind of person who understands great customer experience. That means:Excellent written and spoken English – clear, structured, easy to followA calm head under pressure – you stay level-headed when customers are frustratedGenuine ownership – when something goes wrong, your instinct is to fix it, not pass it onCuriosity – you ask questions, look things up, and want to understand how things workA team mindset – you share information, help colleagues, and don't let problems sitFull-time availability for shift-based work, including evenings and/or weekendsLegal right to work a full-time job (40 hours per week) in LatviaNice to have – but not required: previous CS experience or familiarity with e-commerce or print-on-demand.This is a full-time remote position working a rotating schedule of 4 days on and 2 days off, with shifts from 14:30 to 23:00, including weekends and public holidays. Occasional morning (07:00–15:30) and day shifts as required. Please note that the first 3 weeks (onboarding period) follow a working-day schedule of 10:00–18:00.What we offer:Hourly pay rate 9.98 EUR grossA company-provided laptopA global, inclusive team that’s as supportive as it is ambitious and serious about getting things doneAn opportunity to work remotelyPrivate health insurance2 extra paid days off to focus on your mental or physical well-being1 extra paid day off to celebrate a Birthday or any other celebration of your choiceInternal and external learning opportunitiesAccess to mentorship, internal meetups, and hackathons, both on-site and onlineDesign and order your own merch using our platforms with an employee discountExciting team-building events and parties you’ll never forget!How to apply:Send us your CV in English. No cover letter required. FYUL is an equal-opportunity employer. We hire based on skills, merit, and potential — and we're committed to building a team that...