Sr Project Team Support Engineer
No longer listedThis position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr Project Team Support Engineer based in the United States.
This role offers the opportunity to provide high-level technical support and project leadership for advanced healthcare technology solutions used in critical clinical environments. As a senior technical contributor, you will manage complex support initiatives, operational projects, and system administration activities while serving as a key escalation point for technical issues. The position combines deep expertise in medical imaging technologies, networking, and enterprise systems with strong customer engagement and cross-functional collaboration. You will work in a dynamic, fast-paced environment where innovation, problem-solving, and continuous learning are highly valued. This role is ideal for professionals who enjoy balancing technical troubleshooting, project execution, and mentoring responsibilities while contributing to technologies that support better healthcare outcomes.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr Project Team Support Engineer based in the United States.
This role offers the opportunity to provide high-level technical support and project leadership for advanced healthcare technology solutions used in critical clinical environments. As a senior technical contributor, you will manage complex support initiatives, operational projects, and system administration activities while serving as a key escalation point for technical issues. The position combines deep expertise in medical imaging technologies, networking, and enterprise systems with strong customer engagement and cross-functional collaboration. You will work in a dynamic, fast-paced environment where innovation, problem-solving, and continuous learning are highly valued. This role is ideal for professionals who enjoy balancing technical troubleshooting, project execution, and mentoring responsibilities while contributing to technologies that support better healthcare outcomes.
Accountabilities:
- Manage and execute operational, billable, and technical support projects while coordinating handovers from internal teams.
- Administer and maintain service-related operational applications and platforms, including automation and remote support tools.
- Support reporting activities related to licensing compliance and operational performance.
- Manage multiple support queues and collaborate with internal teams to identify and develop business opportunities.
- Perform advanced remote troubleshooting, diagnostic evaluations, and technical assessments of hardware, software, and networking issues affecting customer environments.
- Provide advanced product-specific guidance and support to customer support engineers and internal technical teams.
- Collaborate with engineering and development teams to investigate product issues, support escalations, and communicate resolutions.
- Document technical issues, solutions, and best practices within knowledge management systems and contribute to troubleshooting resources.
- Participate in customer site visits and provide technical expertise as required.
- Maintain compliance with all applicable quality standards, regulatory requirements, and medical device industry regulations.
- Mentor team members on technical knowledge, product expertise, and departmental processes.
- Support key performance objectives related to customer satisfaction, responsiveness, case resolution, project delivery, and training completion.
- Bachelor's degree, industry-related trade certification, or equivalent professional experience.
- Minimum of 7 years of relevant industry experience in technical support, systems engineering, or healthcare technology environments.
- Strong knowledge of Windows operating systems, including Microsoft Server environments.
- Experience with networking technologies, SQL Server, Oracle databases, and enterprise infrastructure management.
- Advanced understanding of medical informatics technologies, virtualization platforms, and storage solutions.
- Experience with healthcare interoperability standards and clinical data exchange protocols such as HL7 and DICOM.
- Advanced knowledge of enterprise workflow platforms and application environments.
- ConnectWise Automate certification or equivalent experience.
- Industry certifications in technologies such as Microsoft, VMware, Cisco, Security+, or related disciplines are highly desirable.
- Excellent troubleshooting, analytical thinking, and independent decision-making abilities.
- Strong communication, customer service, and interpersonal skills.
- Proven ability to manage multiple priorities and deliver results in fast-paced environments.
- Willingness to travel occasionally (up to 10%) and work outside normal business hours when required.
- Ability to meet vendor credentialing and regulatory requirements necessary to access healthcare facilities.
- Fully remote work opportunity within the United States.
- Opportunity to work with advanced healthcare technologies that positively impact patient care and clinical operations.
- Collaborative and innovative work environment with cross-functional exposure.
- Ongoing learning and professional development opportunities to stay current with emerging technologies.
- Potential access to comprehensive healthcare coverage, retirement plans, paid time off, and additional employee benefits according to the partner company's policies.
- Exposure to cutting-edge medical imaging, enterprise imaging, and healthcare IT solutions.
- Career growth opportunities within a global and technology-driven organization.
The Sr Project Team Support Engineer will be responsible for leading technical support initiatives, managing operational projects, and ensuring the reliability and performance of complex healthcare systems.
Requirements:
The ideal candidate is a highly experienced technical professional with strong expertise in healthcare technologies, enterprise infrastructure, and customer support operations.