Technical Customer Care Specialist I (Dealertrack DMS Fixed Ops)

Skip to main contentEnglishSign InTechnical Customer Care Specialist I (Dealertrack DMS Fixed Ops) page is loadedTechnical Customer Care Specialist I (Dealertrack DMS Fixed Ops)ApplylocationsRemote - UtahRemote - Kansas Central TimezoneRemote - GeorgiaRemote - MissouriRemote-Vermont-100View All 6 Locationstime typeFull timeposted onPosted Yesterdaytime left to applyEnd Date: July 18, 2026 (9 days left to apply)job requisition idR202679673CompanyCox Automotive - USAJob Family GroupCustomer Care GroupJob ProfileTechnical Customer Care Specialist IManagement LevelIndividual ContributorFlexible Work Option Can work remotely but need to live in the specified city, state, or regionTravel %NoWork ShiftVariableCompensationHourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionThe Technical Customer Care Specialist I will manage a variety of interactions with clients via phone, email, and other methods of communication supporting the DMS technical call center.This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be within a commutable distance (25 miles or less) to one of the following Cox Automotive hub locations: 6240 Sprint PkwyOverland Park, KS224 Valley Creek Blvd Suite 400Exton, PA1 Howard St.Burlington, VT6305 Peachtree Dunwoody Rd. Bldg. BAtlanta, GA 13693 S. 200 WDraper UTThis is a fully remote position-must be able to work any shift during business hours, currently Monday - Saturday, 5AM - 6PM MDT (hours subject to change to meet business needs, shifts may include fixed Saturday schedule). Key Responsibilities The Technical Customer Care Specialist will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of productsHandle routine customer questions relating to product usage, as well as technical support issuesMaintains expert-level knowledge of Dealertrack Solutions and ProductsDevelops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products functionAccurately logs all customer information in the CRM customer ticketing systemAdhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closureFollow-up skillsAbility to handle and respond to multiple open issuesAble to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timelyAbility to work required shifts both independently and within a team organizationFacilitate communication from Support Team to other departments as needed to complete CasesQualifications Minimum-High School Diploma/GEDGenerally, less than 2 years of experienceAbility to troubleshoot and document issues related to system performance and functionality.  Excellent communication skills (Verbal and Written) Strong problem-solving/troubleshooting skills  Strong interpersonal skills and attention to detail  Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours Ability to work independently as a team to deliver on individual and business goals   Preferred-Displays strong dependability and reliability.  Ability to handle multiple, competing priorities and deliver results in a fast-paced environment.   CRM case logging/Salesforce experience Experience with interaction distribution systems such as Genesys Pure Cloud. Automotive industry knowledge.  Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment...